GM Offering Money-Back Guarantee to Win Back Customers
by, 09-11-2009 at 12:32 AM (695 Views)
General Motors is hoping to jump-start its revival by guaranteeing car buyers that if they don't like their new Chevrolet, GMAC, Buick or Cadillac, they have 60 days to bring it back for a full refund.
The marketing effort that starts Monday is called "May the Best Car Win" and aims to win back customers leery of GM since it filed for bankruptcy protection earlier this year. The nation's largest automaker needs to improve sales so it can repay billions in government loans and stay in business.
New GM Chairman Edward Whitacre Jr. will appear in the initial burst of ads, telling viewers in his folksy, Texas accent that he too had doubts about the company when he joined this summer. Now, he likes the cars he's seen, and consumers should too. If they don't, they can have their money back.
Running through Nov. 30, General Motors Co. will allow buyers of new GM vehicles to return them, no questions asked, for a full refund within 31 to 60 days.
The vehicles must not have more than 4,000 miles on them and the drivers must be current on their payments.
The offer applies to the Detroit company's four remaining brands: Chevrolet, GMAC, Buick and Cadillac. The Pontiac brand, which GM is phasing out, is not eligible. Leased vehicles are also ineligible.