Late December I ordered a set of LED Tail lights from Mytightride.com, the ones I ordered were out of stock, I'm wishing I had ditched them right there and gotten the lights elsewhere but instead I decided on a different set and had them ship them to me instead. Mid January they arrived only for me to find even with perfect packaging, one of them broken.
I email them to let them know of the situation before calling, I get a response that I need to call about it so they can talk to me about the return. I call and find out that only 1 person at the company deals with returns and the 4 or 5 times I call he is always busy with someone else. I'm left on hold for 10 minutes while they wait for him to clear up only for the same person that answered the phone originally to come back and say its going to be a while, asking me to leave my name, number and what my problem is and he will call me back. I do this all 4 or 5 times and never receive a return call (I have caller ID and answering machine so I know when someone calls)
I send off other emails about not being able to get a hold of the guy I need to and get no responses, between work and house renos I'm up to the end of February and I call again, to my surprise the guy I've been trying to contact this entire time answers the phone. I tell him my problem, he asks me to email him a picture of the damaged light, I do and it takes 2 days to get a response (which I don't mind, I realize I'm not the only customer). He tells me he has to contact his tail light supplier to get them to send me a packing label to return the lights to the supplier, and that once his supplier receives the tail lights, that he will send me a replacement set.
Well it was March 5th by the time I got the packing slip, with it being late I had to wait till the 8th to ship as the company here is closed on weekends. So I ship the lights back on the 8th of March expecting that it should take about 6 weeks for me to receive the replacements (it took 3 weeks to receive them originally, so I figure 3 weeks down, 3 weeks back). So when Mid April rolls around I decide to shoot off an email (not feeling like playing phone tag for another month and a half), within 3 days I get a response that they haven't heard anything from their supplier yet, and that they are going to contact them and have them track down the package I sent back. Fast forward another 3 weeks and I have yet to hear from them with regards to what they found out from the supplier, needless to say I fired off another email.
I'm going to try calling tomorrow to find out what the deal is if I don't have a response to my email by then, I'm to the point now where I'm expecting to be out the cash for the tail lights, but I just want to make sure that I can try and help anyone else avoid this same stuff by avoiding them altogether.
I'll drop back to this post when I get more info on whats going on to keep anyone interested updated.