Friendly Chevrolet Review - Dallas, TX
2754 N Stemmons Freeway
Dallas, TX 75207
Had bad luck this weekend hauling a 38' 10k lb trailer with my 97 2500 4X4 Suburban. Driving through Texas hill country the engine blew up. The engine's an 18 month old 7.4ltr Goodwrench crate motor with under 10,000 miles, Vortec supercharger running 12psi of boost, Pro Jection water, underdrive pulleys, dual exhaust with a crossover, and an Art Carr tow special trans. All installation, modifications, and most maintenance have been done by myself.
With the engine mods I knew I'd have warranty issues, my neighbor (a mechanic at Friendly Chevrolet) told me to call and see what could be done. They sent a truck to pick up the Suburban and completed a teardown of the engine before 3pm, then called to tell me they'd honor the warranty and should have the truck back together in a few days.
I was a little shocked at this news and asked why they decided to warranty, the service writer said they decided to for a couple reasons:
1) I bought the engine from this dealer.
2) It had been serviced by them a few times and I had receipts for the other services.
3) Even with the obvious engine modifications they felt the engine failure was due to inferior materials in the manufacture of the engine internals.
4) And in their opinion it was the proper thing to do.
The damage: #3 and #7 pistons desintegrated, oil pump failed, #2 piston rod starting to fail at the wrist pin, #2,3,4,5, and 7 cylinder skirts cracked and begining to fail, 2"X2" hole in the oil pan, all lower bearings scored and seizing, and cylinder walls on #2,3,4,5, and 7 scored. The mechanic had no diagnosys of why these items failed and was surprised I didnt hear the engine coming apart for weeks prior to the catastrophic failure.
I cant say thanks enough to Friendly Chevrolet of Dallas, Texas for stepping up to the plate and making this a hassle free warranty job.
They also called back later to remind me to submit my tow bill from Mason, Texas (350 miles) for reimbursement.