AVOID!! Firestone tire stores
I had a brake failure on my wife 2001 Buick Regal. a simle brake line blew. I limped the car to the closest shop which happened to be a Firestone store. Firestone does do full service so i knew it would be taken care of and i have had good experiences with them in the past when buying my faorite brand of tires.
I got a quote for $330 for the brake line to be replaced (it was from the ABS module to the rear of the car) it is Cold here in MN and i was happy to not have to do the work in the snow bank. So i had NO problem with that price at all.
After 2 days at the shop with them I got a call saying that the rear brake bleeders were frozen and there was nothing they could do they were going to have to change the calipers. Personally i would have tried a little harder but this is a car that we plan to keep for a LONG time, so i asked what the total bill would be. he said $827 total.. WHAT is exatly what i said i wanted to know exactly where the break down was. So he told me that the calipers were $142 a piece. I looked at Advanceauto.com in my office to check his prices which is where this particular Firestone store got its parts from. It was $52 each for the rear calipers. So i told him this and he proptly told me he would call me back. Also i argued that it didnt take 1.5hrs to change each caliper. So he called me back nearly 30 min later. His total price was $70 a caliper, and 30min a side for the replacement. really i was happy with this since once again i didnt have to do it. otherwise i would have gone and got my car trailer and pulled it home and dealt with it. So all said and done out the door it was supposed to cost $568 taxes etc.. Which i was once again fine with since i didnt have to mess with it.
I showed up the following day to pick it up and was given a total of $627. I asked why the price was different and got a deer in the headlight look and told cuz "he didnt include shop supplies, or tax" well there is no tax on labor here, and he told me all done was that price. i argued a little but got nowhere. (mind you i have bought 10 or more sets of tires and had them do a lot of work for me in the last 8 years) they just didnt care nor try to even explain. So i paid and left, and vowed that i would sit down and be sure to tell everyone that i could about this poor treatment. Since i usually work on my own cars i know roughly what it costs, and with out labor i would have been good to go with less than $200 in parts. So Buyer Beware and AVOID Firestone stores due to unfair and hidden tactics to just get more money!