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Thread: Bill HEARD Chevrolet BEWARE
07-04-2008, 02:32 PM #1
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Bill HEARD Chevrolet BEWARE
let me relate my Bill Heard experience for your pleasure. i went down on jun 27 intending to buy my Colorado i had looked at it on their web site and had seen that this particular one had all the equipment which i requie. upon entering the dealership i met my salesman Boris Martinez who asked me what kind of car i was looking for.
I told him a colorado z-71 crew cab and gave him the stock number of the truck from the dealers web site. he went to try and find it and was unsuccessful until i started walking around the showrrom and found the truck on the showrrom floor in a spot he had walked past 6 times going to the sales managers office. his next act of stupidity was wanting me to fill out a credit app BEFORE WE EVEN TEST DROVE THE TRUCK.
next came the test drive when he did not know his product ie it has a 3.8l v6?, and coudn't figure out the onstar controls. Finally we began to deal.....at 12:40pm i told him i would give x-much for the truck, i would accept x-much for the trade, and wouldn't put anything down......at 8:25pm he finally came back with the deal that i laid out and we moved to the F&I manager. after a short wait we began to sign the papers.
reviewing the contract i noticed that the purchase price was higher than what we discussed and there was a warranty that was not discussed on my contract. oh that's just a typo Harry St.Clair told me. BS i told him fix it and reprint it now or good bye. then i was asked to sign a blank contract and offer sheet "in case we can get you a better deal thru another finance company" after informing him i was born at night not last night we than left, after a 2 hr wait in the make-ready dept, where they not only couldn't find a second set of keys but forgot to put the drive out tag on the truck. so at 12:50 am on jun 28 we left for home.
on the late morning of jun 28 i got online to change my insurance. this is when i learned that the F&I guy didn't put a copy of the contract into the paperwork envelope and that according to them we had just taken a spot delivery of the truck pending financing. I never would have taken a spot had it been represented as such. so i had to drive another 25 miles over to Bill Heard and demand my trade back until the deal was concluded.
2 more visits were neccessary to complete this deal. and finally on July 1 it was final and we took it home. on July 4 we still don't have second set of keys"we have them by the time your plates come in". I am just waiting for my GM customer survey to come in now. in short under no circumstances ever go to BILL HEARD CHEVROLET IN SUGARLAND,TEXAS and if someone you care about plans to WARN THEM AWAY. you will be doing them the greatest favor you have ever done them.
Last edited by Steve; 07-04-2008 at 04:16 PM. Reason: linebreaks added
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