AVOID 4 Wheel Parts Performance Centers

[Jungle]

I just saw this in another forum...... i will paste it up......some info:

The following companies below are owned/operated by Bear Stearns Merchant Banking,
BStMB repays $38.5 million to settle fraud charges
who owns just some of the following companies below:

Transamerican Auto Parts,
paid BSA $75,000 for unlicensed Microsoft and Symantec software

4 Wheel Parts Performance Centers
False & Misleading Statements

Explorer Pro Comp Suspension (made in India),
Pro Competition Tire Company, (made by Cooper Tire Co.)
Two Recalls in one Year

Off-Road Adventures .
Four Wheel Drive Hardware,
Performance Products 4trucks.com
BBB Rating (F)
Genuine Gear (made in china)
Smittybilt Products
10 others


CURRENT Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND,
giving very bad experiences below. All companies have complaints, but failing to respond may add insult to injury, salt in the wound

Albuquerque, NM

Jacksonville, FL

Bakersfield, CA

Chula Vista, CA

Tampa, FL

Portland, OR

Memphis, TN

TOPIC SEARCHED: 4 Wheel Parts Complaint




Post Your Good, Bad, and Ugly


(NHTSA) Office of Defects Investigation

SEARCH:: Department of Consumer Affairs (YOUR STATE)
(BAR) Bureau of Automotive Repair Consumer Affairs

(FTC) Federal Trade Commission

(IFCC) Internet Fraud Complaint Center

(Attorney General) Public Inquiry Unit

(EPA) (Spilling Oil & Antifreeze)

(BBB) Better Business Bureau

[Jungle]

this just posted in another jeep forum

All my experience only applies to 4WP in Miami gardens...

The sales guys... Mike, Jason, and manager Zeus.. all great guys. I wouldn't hesitate to BUY parts from them.

The shop... maybe nice guys, but idiots wrapped in a moron would be putting it lightly in my case. They would probably do better if they had a well seasoned and experienced shop forman to work under and who could check out their work before it leaves.... that act alone would be a full time job with what they let leave there.

The Reader's Digest version is I have a 2008 Unlimited Rubicon.. I bought and had installed at 4WP in Miami

The major stuff
- Pro Comp Long Arm Lift and all that goes with that which is a list in its self
- J.E. Reel 1350HD shafts front and rear
- 37" Mud Grapplers Plus Rims and spacers
- 5.13 Gears
-Fox Steering Stabilizer

The parts above alone cost over 10k

Plus so many other "little" things I can't even begin to list... the receipts I can actually find surpass 15k.

What was done wrong...

-They "Lost" 2 of my factory Rubi Shocks and tried to pass off 2 "X" shocks as the ones they took off. Rubi shocks are red, X shocks are white.

-My rear track bar was put on backwards

-When lift was installed I asked to have my breathers extended.. the rear was put actually lower than the stock height and the front wasn't touched.

-One of my Fox Shocks FELL off

-Tires rubbed on control arms... that's when it was discovered I need spacers.

-Rear Spring was hitting the track bar.. I brought it to them to FIX... see below

-Developed a horrible noise the day I got it back from having 5.13's installed. After 3 days of "diagnosing" was told it was my transfer case. I had 3k on the odometer. This sparked the end of the relationship with me and 4WP. I even prepared my lawyer for a suite because after all my mods Jeep would laugh at me for trying to warranty a T-Case. It was also when I brought it to them for the gears that we noticed my rig was drooping rather severely on the right rear corner.

- Because of the "transfer case noise" it ruined plans, and had me all stressed out. I called Tranny Doc about it and was going to have it TOWED to his shop from Miami. Before going through all that I hooked up with ROCO4X4 as they are a few miles from my home. Turns out the right rear control arm was loose... REAL LOOSE and was basically causing a suspension noise that was telescoping through the rig and out of the T-case. ROCO took less than a day to figure it out.

- I had 4WP warranty me out a set of rear springs as it was thought I had a sagging spring on the right rear. When new springs were installed it still sagged. After further investigation it turns out that SOMEONE had shortened the right rear control arm pulling the right side of the axle forward to get the spring to not hit the track bar . The track bar was also cranked way down and the front left spring was not seated in the perch but riding on it. Basically my rig's suspension was being pulled and stressed so badly that it was collapsing the right rear spring. To fix all this they pretty much just reinstalled my lift correctly relieving the suspension of the stress and now my rig sits perfectly level and rides awesome... the rear wheels are actually behind the fronts!

At the end of the day and to their credit 4Wheel Parts refunded a little over $600.00 to me. Small change for well into 5 digits I've spent there and the aggravation of it all. Not only that, I've spent what they returned to me in towing and what I had to pay ROCO4X4 to straighten the mess out.

I am now so worried about how they may have installed my 5.13's I am actually awaiting the "BANG!" going down the highway.

Until they get a journeymen mechanic in there who knows WTF he is doing, I wouldn't let them put air in my tires.

[CarpenterGuy]

WOW how stupid can people get? I hate it when people say "oh yeah, i can do that" and have no clue what they're doing. That's why I prefer to do stuff myself, so i KNOW it's been done right. If i dont know how something goes or what not, i do alot of research and ask a bunch of questions.

[Jungle]

I forced myself to learn..........even do electrical know:




WHAT 4WP IS TERRIFIED OF
Federal Trade Commission
Internet Fraud Complaint Center
Office of Defects Investigation
VEHICLE REPAIR ACT


DENVER VEHICLE REPAIR ACT



BAKERSFIELD, CA

[Jungle]

GOES ON AND ON.........OVER A DOZEN




MANY COOPER--PRO COMP TIRES NOW MADE IN CHINA

[Cody115]

I live in Marion, Arkansas - right over the bridge from the 4 wheel performance center. I'm not sure how they're online service is but I know face to face they are good. I recently bought a programmer from them (they programmed it for free) and they have helped me with anything else I needed. I don't have anything besides good things to say about 4 wheel performance.

[TRPLXL2]

I just want to thank you guys for posting this thread, It has been very helpful to me. That story about the jeep is very scary, I agree that some people should just not touch that kind of stuff! Thanks again...........AMY

[ppettit2005]

I actually can't complain about my experiences with fourwheel parts so far. they installed an AGR steering box in my 1995 tahoe a few years ago, and I haven't had any problems with it... yet...

[98Hotrod98]

I've never been able to do business with 4wp before. Every time i call their stores here in Houston, I get put on hold for eternity. I believe the one time I got through i asked about a Banks Power Muffler, and was told non fit my truck ( not true ).

So i've just decided to deal with people that want my business.

[silveradotrailblazer]

Most of them are independent dealers. There hit and miss, but mostly miss. If you goggle 4wheelparts and scroll down you can read all the complaints and fraud charges.