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07-17-2009, 11:51 AM #1
Giving credit where credit is due
So, last night I ordered some stuff online from Summit Racing. I logged onto my Summit account, so all of my billing and delivery info was already there. I placed the order, hit submit, then realized that my "bill to" and "ship to" addresses were both my PO box...but I didn't want the parts delivered to the PO box! I knew that I would need to call them and talk to a CSR. I dread calling CSRs...you sit on hold for far too long. You talk to someone who you can barely understand. They try to sell you something while they tell you they can't help you with your problem. Always an unpleasant situation for me.
So, a few minutes ago, I called Summit. A few choices after I dialed, and I was greeted by a friendly sounding man, who's accent was mid-western, at the worst. I told him I needed to change my ship-to address. He asked "Is this Roger?" and I was almost shocked, because at no time after I dialed Summit did they ask me to identify myself. And, I called from my cell phone, which show up on caller IDs as "cell phone" or "verizon mobile", but not the callers name. Their CSR's phone lines are linked to their computers, which match the incoming call phone numbers against their database, so they know who's calling without having you punch in your 16 digit ID and all that.
I said "yes, yes it is." He told me that, even though I've only had one other order sent to this address, they had already caught my oversight and corrected my "ship to" address for the order.
In a time when big companies have lost sight of their customers, in a time when big and small companies alike send jobs over-seas, in a time when everyone has incredible amounts of technology, but nobody realizes what it's capable of, Summit Racing Equipment rises to the top.
I've never gone out of my way to tell people how impressed I was with a business before, but I am now. If someone out there is hesitating about ordering something from Summit, hessitate no longer! Place that order! And if someone out there has never heard of Summit Racing Equipment before now, dude.....now you have! Summit gives American's jobs...Summit sells quality, name-brand products....next time you people have some extra cash for shiny stuff for your truck, buy it from Summit. They deserve your business. And I bet that after that first order, you'll think so too.
Man...I wish I was a poet so I could write something more eloquent about Summit! LOL!
07-17-2009, 11:58 AM #2
07-17-2009, 12:15 PM #3
We have a Summit here in Reno and they have some great folks working there. I've always been pleased with the Summit house brands of parts. Good stuff.Jim
2004 SILVERADO 2500HD LS
Pro Comp Leveling Kit
285-75-16 Cooper ST All Terrains
Pro Comp Programmer
Linux Bed Liner
1967 Landcruiser <350 Chevy>
1990 Geo Metro Convertible
2007 FJ Cruiser
07-17-2009, 12:18 PM #4
I'm actually looking to order headers from Summit, the summit brand headers. Now, after reading this i will not hesitate to order when i come around to it.
www.youtube.com/ippielb 2002 Chevrolet Silverado 1500 z71 1985 Chevrolet Silverado k10 2006 Chevrolet Silverado 2500hd 6.6l LLY Duramax 6.5" BDS Suspension Lift Edelbrock Carb & Polished Intake Manifold & Valve Covers NAPC Race Transmission & NAPC Built Transfer Case EFI Live Comp Cam and Valvetrain Snow Performance Methanol Injection 35" Toyo Open Country Mud Terrain on 18" Ion Alloy 179's Headman Long Tube Headers and True Dual Exhaust FASS 150gph Titanium Series Pump AirAid Cold Air Intake with K&N Dry Filter & AirAid PowerAid Throttle Body Spacer 2" Suspension Lift 33x12.50r15 Tires EFI Live & AFE Stage 2 Intake Pacesetter Long Tube Headers with Cats Gone True Dual Exhaust FlowPro 3.73 Gears Yukon Grizzly Locker with Mag-Hytec Cover & Traction Bars NGK Iridium Tips & MSD Ignition Plug Wires Baja Spare Tire Holder 33x13.5 Hankook rt03 18" XD Rims Innovate LC-1 Wideband o2 Sensor x2 HID's all around LED taillights and 3rd brake light BDS Dual Steering Stabilizers Pioneer Double-DIN Touchscreen Navigation with Two 10" Subs under rear seat Electric Fan Autometer Pressure, Boost, and Pyro Gauges 4.56 Gears Airlift Air Bag Suspension
07-17-2009, 12:28 PM #5
I have ordered a few items from Summit,There Customer Service is top notch!!
5.3 l 3.73 l G80
BLACK BEAR CUSTOM TUNE
SNUGTOP l COLORMATCH l KATZKIN
07-17-2009, 12:31 PM #6
I grew up right next door practically from Summit in Tallmadge and I have watched it grow to what it is now. It's always been a great place with great prices and service. I recommend going to the store if you ever have the oportunity as they have a sales table there with clearance items and there tends to be alot for our trucks on there for CHEAP.1997 Chevy Silverado 1500 210K miles:
350 Vortec/4L60E, 3.42 posi, Underdrive crank pulley, K&N filter, Superchips power programmer, mallory coil, true dual exhaust, torque swirl TB spacer, and more!
1991 Pontiac Trans Am GTA- L98 Superram
1992 Subaru SVX LS-L- Way too many mods to list!
07-17-2009, 12:46 PM #7
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... moved to reviews section ... thanks!
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07-17-2009, 01:39 PM #8
I love buying from summit as well. Almost always have the same price and I always get the package within 2 days.David
2004 Silverado 2500 Crew Cab 4x4, AMSOIL EA air filter, Granatelli MAF sensor, Throttle body spacer, Magnaflow exhaust (true dual to 2 in 1 out muffler), 6" ProComp lift (add a leaf and 5" superlift rear block), Bilstein shocks, 35's (Cooper Disoverer ST) and 4.10 gears, Rhino Liner, EGRUSA fender Flares and widow visors, extended stainless steel brake lines, firestone airbags w/onboard air compressor, Pioneer Avic X940BT navigation, Accel backup camera.
1960 Land Rover Series II 88
2001 Pontiac Sunfire
2013 Toyota Avalon Limited (Wife's Car)
NRA Life Member
05-24-2011, 07:20 AM #9
- Join Date
- May 2011
- Bridgeville, PA (Pittsburgh)
Summit is by far the best company that iv'e ever ordered from. I just ordered my rims about a month ago and not realizing that the ETA was nearly a month later due to the fact that the rim size is unpopular and would have had to be custom ordered from the factory. I called them up the next day after submitting my order and told them that i had messed up and came prepared with a few other rim styles that i liked (though these were also the same size). They were able to order them and actually had them drop shipped from the factory and sent to my house within 3 days of the phone call. very professional and anybody that you talk to from there knows what theyre talking about.
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