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  1. #1
    Jr. Mechanic 09Z71's Avatar
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    Aug 2009
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    in an igloo, Canada
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    145

    Default Tire Rack ripped me off!

    i recently wanted to get some summer tires for my truck to save the wear on my beefy Duelers, so i decided to get some 22" chrome rims wrapped with Pirelli Scorpion tires for the summer. Tire Rack was having a RIDICULOUSLY GOOD sale. rims were $99 a piece and tires added up to $780 for a set. in total the entire price with shipping, TPMS sensors and a free mount and balance added up to $1340. GREAT!! ordered them, and then i wait. and wait. and wait. and wait.................aaannnd wait. soon 6 months have passed (this was a long time ago) so i email a sales person. i asked him why I haven't received my rims yet. he asked what the model and brand were, and then he said that they have been out of stock for 9 months. so i asked him to refund my money. he did. then he said that they have the same rims, in a different, lighter and better built metal component for $179 a piece. so i decided i would order them, but still not liking the price difference. so i emailed him back saying i would order them. i haven't received an email back yet (got my last email from him on June 10th), and then i see my bill last month. still has "TIRE RACK-22 INCH RIMS TIRES ---------- $1340.86" i emailed every possible person i could find on Tire Rack, i even phoned, and they left me on hold 3 times for 2 hours.

    so now i am stuck having to deal with Mastercard to get this off my bill, and Tire Rack will not contact me. don't buy from Tire Rack is the moral.


    2009 Chevy Silverado 1500 LT Z71 **SOLD**
    2011 Ford F-150 FX4 Ecoboost crew cab **SOLD**
    2013 Ford F-150 FX4 5.0L crew cab

  2. #2
    Sr. Mechanic trapperdon's Avatar
    Join Date
    Feb 2010
    Location
    rainville ( Seattle )
    Posts
    169

    Default

    never order over the phone or internet if you cant go down &
    speak to someone ( kick their ass ) in person !

    order online & pick up in store on any large oversized or HIGH value items !!

    i wouldnt have waited 6 months...
    why didnt you pick up the phone and ask for a tracking number on shipment
    at about oh, 3 weeks ???!!!??
    :fighting0037:
    when in doubt, doubletap !

    - buying a new truck, one part at a time :grrrrrr:
    94 Blazer 4x4 k1500 5.7 L - aftermarket cold air intake
    Energy Suspension swaybar & upper and lower control arm bushings
    Pro Comp ES 9000 front shocks, new front drive axles,
    stainless front brake rotors & new pads,
    new Moog front end ball joints, Smittybilt black nerf bar steps,
    MB Racing rims & Hankook ATm off road tires

  3. #3

    Default

    X2 what trapperdon said!

  4. #4
    Master Mechanic TritonBoulder47's Avatar
    Join Date
    Nov 2009
    Location
    Tunkhannock, PA (North East)
    Posts
    809

    Default

    Sorry to hear about your plight... I've never dealt with Tire Rack, but I've never had problems with Discount Tire Direct. That's where I've gotten all my afatermarket wheels from...

    Tim a.k.a. Da' Boulder

    2003 Chevrolet Avalanche Z71 - Custom Emergency Response POV

    Firefighter, Fire Policeman, Ambulance Driver, Rescue Tech, Emergency Lighting Installer

    Tint, 20's, Bull Bar, Intake, Exhaust, Billet Grill, Stereo, Custom Console, Emergency Equipment, and the list goes on...

  5. #5
    Legend
    murdog94's Avatar
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    Cloquet, Minnesota, United States
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    Default

    Quote Originally Posted by silveradotrailblazer View Post
    X2 what trapperdon said!
    I X3 that. I will not buy most things Online.
    Mike

    Currently

    1997 Chevy S-10 Blazer 4X4 with 330K miles and counting (Hunting rig).

    2009 Saturn Aura XE (wifes car)

    2011 F-150 Crew 4X4

    "Hold it to the floor till you see God.... Then Brake!!!!"

  6. #6
    Legend
    Eddie Z71's Avatar
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    Mar 2009
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    Colorado Springs, CO
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    Default

    Quote Originally Posted by murdog94 View Post
    I X3 that. I will not buy most things Online.
    X4!!!! Keep us posted on how this turns out! I will tell everyone I know about this! I hope everything works out ASAP!!!!!
    Eddie , 2000 Chevy Tahoe Z71 (old style)

  7. #7

    Default

    I have been looking at their website for tires.After your experience I'm not going to purchase from them.You might want to contact the BBB in your area and report this to them.It seems they were out of your rims months before their sale on them,yet they sold them and billed you for them.Sounds like either misrepresentation on their part or outright fraud.You may also want to file a report with the local police and seek (free) legal advise.

  8. #8

    Default

    Hey 09Z71, Contact me at bruce@tirerack.com with your order info so we can get to the bottom of your issue..

    Thanks, Bruce

  9. #9

    Default

    To bad you couldnt get anything done until you posted your problem on the BIGGEST and BEST GM site. Shouldnt have to come to this. Listening TireRack?

  10. #10

    Default

    Quote Originally Posted by silveradotrailblazer View Post
    To bad you couldnt get anything done until you posted your problem on the BIGGEST and BEST GM site. Shouldnt have to come to this. Listening TireRack?
    I hear you and agree it shouldn't have come to this.. By checking out the series of events that led to the problems we can hopefully prevent it in the future.

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