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Thread: XM Radio Quit Working
05-02-2011, 01:52 PM #1
XM Radio Quit Working
The XM radio in my 2009 Silverado quit working. It will only tune to channels 0, 1, and 247. I called XM, and they "reset" the radio, but nothing changed. XM tech support suggested taking the truck to the dealer, but the radio "works". AM/FM/CD is fine, and it still tunes and plays audio on the three XM stations it will display.
Anybody else deal with this, and how'd you fix it?Kevin Singleton '09 Z71 - PA ZRT - kevindsingleton.com
05-02-2011, 04:11 PM #2
I would also have to recommend contacting the dealership regarding this concern. Even if this does not turn out to be some kind of issue with the unit itself, the dealership may be able to work with XM in order to resolve the concern. Please feel free to keep me updated regarding the concern. Thank you.
Tricia, GM Customer Service.
05-05-2011, 02:01 AM #3
- Join Date
- May 2007
did you have the radio turned on when they tried resetting it, you can actually send a reset signal from the xm website instead of dealing with the idiot indian people that make up their customer service department. the 3 channels your getting are pretty much the sample channels that you receive without having a subscription, if something was wrong with the radio, you woulden't be receiving any channels at all.I didn't do it. nobody saw me do it, you can't prove anything
05-05-2011, 01:58 PM #4Dave V. -- Riverside, California
Owner of --
2008 Chevrolet Silverado 1500 4.8Liter V8 engine 2WD w/Kenwood Double DIN CD/DVD Player
1971 Chevrolet Chevelle 350ci V8 engine with 500+ horsepower (Still Under Construction)
05-05-2011, 07:14 PM #5
Did you pay the bill?
Make sure the radio is on while your refreshihg the signal as mentioned above.
05-05-2011, 07:23 PM #6
05-09-2011, 07:29 AM #7
I agree that it's not the unit, and I explained that to the techs. The same thing happened when my first year subscription rolled over, but they were able to "reset" it, then. This time, they don't seem to be as ...effective.
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Kevin Singleton '09 Z71 - PA ZRT - kevindsingleton.com
05-09-2011, 08:23 AM #8
Have you checked your portable unit to see if for some silly reason the subscription reverted back to it?Lane - Oklahoma
2010 Chevrorlet Silverado LT Ext Cab 2wd
- Volant CAI, Westin Steps, WeatherTech Vent Shades, Bug Shield, and Mud Flaps, Bullet Liner, Slimline Truck Cover
2008 Pontiac Solstice GXP
05-16-2011, 07:17 AM #9
12-31-2011, 10:08 AM #10
- Join Date
- Dec 2011
So, I just bought an '09 silverado, used of course, and at the urging of my brother decided to try out XM. I'm having the same issues everyone here is having. Reset at least four times, and still only receive channels 0 and 1. I can hear the preview well, but no other channels. Just like many of you, XM told me to take it to the dealer. Well the dealer can't get me in until monday but I have no time.
Have any of you already been to service over this issue? If so, what is the verdict?
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