VIP auto parts - in the northeast

[JeffW]

What a rip off. They have a "book" of how long jobs should take and they charge by that book. Most of the time they gouge you by 2 hours, a job that by the book takes 4 hours could take a mechanic less than two, but you still get charged for 4 hours and they stack there mechanics so that they can do two 4 hour jobs by the book in 4 hours but get payed for 8. They also charge 72/hr for labor. And there parts wow, automatically double from what they pay.

[TrailLeadr]

What a rip off. They have a "book" of how long jobs should take and they charge by that book. Most of the time they gouge you by 2 hours, a job that by the book takes 4 hours could take a mechanic less than two, but you still get charged for 4 hours and they stack there mechanics so that they can do two 4 hour jobs by the book in 4 hours but get payed for 8. They also charge 72/hr for labor. And there parts wow, automatically double from what they pay.

You might want to consider writing a letter to, or call their corporate offices, and lodge a complaint. I used to frequent VIP for parts, and service when I lived in NH, and I didn't find them to be off the mark at all. I wonder if things have changed, or your local VIP is taking advantage of customer's ignorance.

Looks like you're not alone with complaints about VIP. http://www.ripoffreport.com/reports/...off0084619.htm
http://www.ripoffreport.com/reports/...Off0116840.htm
http://www.ripoffreport.com/reports/...Off0082202.htm
http://www.ripoffreport.com/reports/...Off0003614.htm
I can't seem to locate any corporate info, so maybe the best thing to do, is contact the Better business bureau and lodge a complaint with them, as they can