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06-27-2011, 09:54 AM #1
Peltier Chevrolet Lufkin, Tx: Buyer Beware!
Peltier Chevrolet cannot be trusted and has lost my business forever.
I received a sales add from the dealership regarding "Authorized Vehicle BuyBack Notice". The add went on to say that Peltier has been authorized by GM to buyback GM vehicles at Original Base MSRP for Trade-in of a new GM vehicle. Quote in the fine print " less 15cents per mile, less reconditioning, less excessive wear/Tear.
So i call the dealership Friday and verified the sale is still going on, and i told the sales lady what i was wanting to trade in, ect.. She verified that sale was exactly as i read and that its going on through Monday. So i packup and drove 200miles to this dealership with the family Saturday.
When i arrive at the dealership i snooped around the lot for a bit and found a truck i liked ( 2500 4x4 Duramax ) and set off to find "Fedilia" my sales lady. I ask her to take a look at my trade-in ( perfect condition, 5000miles on the ODO, Base MSRP $30,065 ). She comes back 15min later and says she would offer me $17,000 for my truck. I pull out the sales add and tell her i want this deal, she says the $17k is the best she will do. So i ask to speak to her sales manager to find the reasoning.
The sales manager comes out "Corey" and tells me that there is no way he is going to pay me what i want because i only financed 22k on the truck when i bought it. I told the guy that i dont appreciate him looking up my personal information, and that regardless of what i paid for my truck that it does not effect the value of my trade-in, and why was he not honoring his Advertisement. I showed him my factory base MRSP on my window sticker, and quoted his ad to him, he said it could mean anything, and that i could take the deal or leave it, then he turned around and left.
At this point i was completely livid. These jack-asses sent out false advertisement, I called and confirmed the advertisement, then drove 200miles to the dealership just to be told they dont have to honor the deal. Then be treated like an idiot by their sales manager telling me "Factory Base MSRP" could mean anything!
2009 Silverado 1500
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06-27-2011, 12:59 PM #2
Sorry 98Hotrod98, but you know the saying "if it looks to good to be true...." I would call and complain to GM about how they conduct business.:cool:
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06-27-2011, 01:02 PM #3
I would go to gm and the BBB. false advertisement is illegal as well.David
2004 Silverado 2500 Crew Cab 4x4, AMSOIL EA air filter, Granatelli MAF sensor, Throttle body spacer, Magnaflow exhaust (true dual to 2 in 1 out muffler), 6" ProComp lift (add a leaf and 5" superlift rear block), Bilstein shocks, 35's (Cooper Disoverer ST) and 4.10 gears, Rhino Liner, EGRUSA fender Flares and widow visors, extended stainless steel brake lines, firestone airbags w/onboard air compressor, Pioneer Avic X940BT navigation, Accel backup camera.
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06-27-2011, 01:07 PM #4
I agree with STB & David, contact BBB & GM on this. I worked at a GM dealership for 5 years and if there was a misprint in our adds we would retract them add, but honor the printed price.
________2013 4C Rated__________
06-27-2011, 01:22 PM #5
I did call GM,
Talked to a customer representative named Jake. He took down all the info, then called the dealer manager with me on the line. The dealer manager said he would work harder to get me a few thousand more out of my truck, but he would not talk about their sales ad. The customer service guy from GM told me he didnt think he could do anything but file the complaint, as Gm dealerships are independently owned and operated, and sales is out of GM control. He opened a case and escalated to the district manager at GM.
GM district manager called me first thing this morning and apologized for the way this dealer is treating GM customers, but he said there was nothing he could do except flag this complaint in the dealership file, which will come up for review next time the dealer needs to renew their GM contract terms.
I also lodged a complaint with BBB in regards to this dealer, and also posted a review on google.
I thought this was also some misprint in the add, this is why i called prior to driving 200miles and confirmed the ad. I'm not sure what legal ramification are justified for such a thing, or even what i would get out of it. But it does go to show you that GM corp, really is not willing to do anything to stop these type of deceptive practices, which makes me wonder if they turn the blind eye to it just to get people into their dealerships.
06-27-2011, 01:45 PM #6
Have you thought about a complaint with the state attorneys office?
06-27-2011, 02:03 PM #7
06-27-2011, 03:42 PM #8
I still understand how frustrating this whole scenario can be. Also by just letting the city attorney know the situation and just an inquiry by the city attorneys office may be enough pressure on the dealer to honor the ad without actually going into the courts and wasting money. If the dealer thinks they could lose a whole lot of money from a legal issue they may give just so they dont have to deal with that (best case scenario of course). I agree an actual court case/legal battle isnt gonna be worth it, but if they believe you are going to do it you never know what will happen.
06-27-2011, 03:47 PM #9
I don't know about Texas, but in Alabama if you file a complaint with the state attorney's they will look into it. Hopefully others will file complaints. Also post the dealers e-mail address so we can send them e-mails what we think about them.
06-27-2011, 04:30 PM #10
I may look into the State attorney thing. I was also thinking of writing a letter to the local newspaper editor.
Here is their contact info.
Phone: 936-634-3383 Fax: 936-634-3531 Peltier Chevrolet Cadillac 1710 S. First Street Lufkin, Texas 75901 email@example.com
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