I just got to Phoenix on vacation for a week today. As usual, we rented with budget. My mom had reserved a small/intermediate or whatever SUV. When we arrived, they upgraded us at no cost and for no reason other than to be friendly to a brand new 2012 gmc terrain. We are the first people to rent it and it had 3 miles on it when we picked it up. Its mot a base model either - leather, sunroof, all the good stuff. So, I give yet another 5 star review to budget for service and vehicle quality