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  1. #1
    Jr. Apprentice
    Join Date
    Oct 2010
    Mckinney, Tx.

    Default 2010 Silverado 1500 dash crack.

    I've got a Silverado with the notorious dash crack near the airbag I've been reading about. Mine popped about 2 weeks ago and I decided to wait until my oil change to get it fixed. My truck has 40,000 miles on it but I bought the 100k road to roof top warranty Chevy offers...

    Fast forward to this morning when I take it in for it's oil change... I tell the service man about the crack and show it to him. His reply is, " Well, you do realize that your'e out of warranty right? " My response is, " Yes, however I have the 100k road to roof top warranty. " To which he replies, " They're not going to cover that, but I will call and ask anyways. "

    My question is, why would they be able to call it a road to roof top warranty if it doesn't cover the dash? Last I checked the dash wasn't considered consumable like tires, brakes, and air filters. How do I contact the company that handles the extended warranties and ask them what it is they cover? All I want is the dash fixed because I feel like that is something out of my control, and situations like this are the reason people purchase warranties.

    Thanks in advance!

    ---------- Post added at 09:17 AM ---------- Previous post was at 08:26 AM ----------

    Scratch that. Service tech just called and said they have clearance to fix it under warranty...

  2. #2

    Red Z71 Max's Avatar
    Join Date
    May 2011
    Myrtle Beach, SC
    Blog Entries


    My guess is you are not going to get anything out of them. They will give you some song and dance about normal wear and tear from sun or possibly chemicals you used on the dash. Good luck and i hope they fix it for you like they are supposed to!!!!

    (Scott) Myrtle Beach, SC
    January 2012 ROTM WINNER
    2011 GMC Sierra Z71 MAX 6.2 L w/ Trailering Package
    Rough Country, XD Rockstars, Nitto Trail Grapplers, N Fab, Lund Genesis, Putco, Gator Grip,
    Flowmaster 40 series, Diablosport InTune, Banks Ram Air CAI,
    WeatherTech, AVS Aeroskin, Tow Mirrors,

  3. #3


    I am not familiar with the "notorious" crack. What color is your truck? Do you think Texas sun and heat caused it?

  4. #4

    Enkeiavalanche's Avatar
    Join Date
    Apr 2010
    Piermont,NY, back in Northern NJ now, But may be in IL soon....


    Have heard about this a few times with the newer GM truck. Even without the 100K warr if you go to the top (number in back of your owners book) They will cover it. GM can't afford to lose customers for something so small
    08 Z71 Avalanche Mods to date: K&N CAI,Hellwig Swaybars and End Links, Corsa Sport Exhaust, Superchips Programer,IPCW LOF & 3rd brake light and tails, AMI Gas door,Show Hooks and Door locks, Enkei Wheels, with Pirelli tires, StreetScene Bowties, Grant Steering wheel,Muth signal mirrors,SSBC Big Brake kit,Huskyliner Mug gards,Floor mats and Hood shield, McGard Lug nuts and locks, Bedrug, Cervini's Ram Air hood,35watt HID Fog lights, Sylvania bulbs all around ZXE's Highs and Lows, WhiteNight Back up lights,Sirius and HD Radio, SnugTop sitting on deck now Got a Softopper on now,Tempress Boat Hatches.... New Bilstein shocks are on... New Mods coming soon..... X

  5. #5
    Sr. Apprentice
    Join Date
    Nov 2011
    Shady Spring, WV


    17 years as a service manager and have never had a service contract cover interior parts. But most dealers with a good service department standing can make a decision to replace under warranty until 48m/48000 miles. The catch here is, purchased from the dealer fixing, having service done on a regular basis at the dealer, and the condition the vehicle is kept in. My district manager would some times ask for a picture of the vehicle. Red Z71 Max is correct as the service manager I replaced would give any kind of excuse to keep from fixing. GM, FORD, or any of them, their concern is cost per vehicle serviced. If you go high you lose a lot of abillity to help customers.

  6. #6


    What is really sad about warranties, is that they aren't usually worth the paper they are written on.
    Chevy is still dodging cab air leakage and tranny issues.
    Too keep customers happy a company needs to follow the intent of the warranty. Word of mouth advertising cane either benefit a company or damage them.
    Gm's latest run arounds are hurting their sales and especially repeat sales. I know an individual responsible for a fleet that has shed away from Gm due to customer dissatisfaction in getting warranty work approved. They just bought 38 dodge trucks.
    2010 Chevy Silverado Z71 ext cab.4x4
    72 Monte Carlo 350-415 hp- sold (June 2011) to pay medical bills
    79 Impala 350 4bbl 375 hp- sold (June 2011)to pay medical bills

    "If He asks you to go a mile go two"

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