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11-05-2007, 03:08 PM #1
- Join Date
- Dec 2004
- Arlington, Texas, United States
- Blog Entries
Glass Doctor of North Texas Review (Dallas Collin County ~ DFW)
I have a very negative opinion of Glass Doctor of North Texas and I want to rant about them. Please indulge me.
I called them and they came out to fix a broken window (vandalism) in my house first part of this year. I said I want the window fixed and repaired like it was before. They looked at it, quoted a price for replacement glass and went on their way. What they didn't tell me there was some frame damage to the window. I'm not a window and glass expert, so I took their word that they could make it like new. (This is my first point of conention - they're the experts, they should have told me that there could be frame damage)
When they came out to replace the glass after I told them to complete the repairs, the tech had a very hard time getting it to fix properly, this is due to the bent frame. He even had to get a blowtorch to heat up the metal around it and try to bend it back into shape. It was a very poor and sloppy job. I knew instantly when I got home that something was dreadfully wrong.
First, they put a cheap piece of glass in that wasn't even the same thickness as what was broken (it's 20% thinner - they probably tried to pull a fast one.) I can hear traffic outside when it was whisper quiet before.
Next, because the frame is bent, the window doesn't raise and lower properly. This is not entirely their fault, it's mostly becuase of the vandalism. However, I think the fact that the upper window is much skinnier, the window doesn't fit into the tracks properly so it causes extra problems with it being raised and lowered. Again, I also think they should have told me about this before they started.
Their customer service rep said no problem, they would give me a refund. I said great. However, the owner got involved and said he would only give a partial refund. I couldn't figure that one out. So, I contated the BBB and tried to work out a compromise. Looks like it stalled and nothing further came from it.
Come now a few months later when I am willing to just put it behind me ... NO REFUND and NO NEW WINDOW. I am stuck with a window that is not even what I ordered and he even recinded his partial refund that he offered. Now to get it fixed, I'm stuck with a substandard window that isn't installed properly.
BAD BAD BAD service. I will never use Glass Doctor of North Texas again.
They have a new website: http://www.glassrepairdallastx.com
Last edited by Steve; 01-16-2012 at 11:47 AM.
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