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Avoid.. Advance Auto Parts

Discussion in 'Product Reviews' started by murdog94, Oct 12, 2011.

  1. murdog94

    murdog94 New Member

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    Alright I had been an avid supporter of Advance for several years thank to their competative prices and fairly quick turn around on parts that needed to be ordered. About 2 months ago now (i know slow response on my part lol) i ordered a wheel bearing and a couple of other off the shelf items online since they were givine a 15% discount when you spent more than $100 online (not in stores) so I went to pick up the parts from them at the store, and i had forgotten to click "pick up in store" on the off the shelf items. When i spoke with a sales guy about this he told me "nope cant help you it is a done deal" when all it would have taken was a phone call. Then they couldnt even find the part that they had set aside for me. So this gentleman had been rather curt with me in the past but i was willing to brush it off, until then because why in the heck does he need to be so rude i guess they dont need my business. I went back in and spoke with a manager who pulled up my expenses in the past 3 years with them and it was over $11K. I then told him he had lost any future business with me and i walked out the door. I now buy 95% of my parts from Oreilleys since on my first trip in i had the manager ask me if i wanted an account (gives a discount on purchases automatically) when he overheard me telling them that they need to get used to seeing me since im at the parts store alot. They have been great to me since and i usually get a 20%-40% on most parts and even more on some.
    This may sound petty but to be honest in todays economy i will not stand to be treated poorly, i feel that i should be treated like a valued customer wether buying $1 or $1million in parts from them. Oreilleys has done so, and advance lost a not so much large but regular customer because of one rather irritating employee who didnt seem to care.
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  2. TRPLXL2

    TRPLXL2 New Member

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    Well I hate to say this, but you do realize that O' Reillys supplys advanced auto? So In a way you are still supporting them, but don't worry I am boycotting autozone because they sell cheap junky jap stuff and the failure rate is very high on there stuff. It sucks that you can't find good service any more.......
    #2
  3. Klutch Mclovin

    Klutch Mclovin New Member

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    Its kind of the opposite between Advance Auto Parts and O'reilly's in my area. Most of the time the people at O'reilly's are in the backroom just talking to each other or on the phone having a conversation with someone. Half the people just look at me and walk to the backroom. The people at Advance Auto Parts always help you and are very welcoming. I tend to go there alot more than O'reilly's.
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  4. murdog94

    murdog94 New Member

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    See it was alot more of a customer service issue, but i also just didnt care for their attitude at most stores that i went in to. And TRPLXL2 i realized that Oreilleys supplied advance, but to be honest im not to worried about that because a store has to sell parts to stay open and well they for sure will not get my business anymore.
    As to AutoZone yeah we just had on open in our area and i only go there if i absolutely have to.
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  5. Sierraowner5.3

    Sierraowner5.3 New Member

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    this is why i use NAPA....

    Alex
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  6. murdog94

    murdog94 New Member

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    Napa here in Northern MN is beyond the worst parts supplier. i have gone in there and been ignored at the counter for 10 min before while they talked about the party they were all at the night before. And they will not price match, nor do they even compare on 90% of the parts they sell price wise and usually it is from the same parts supplyer
    #6
  7. Sierraowner5.3

    Sierraowner5.3 New Member

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    all of the ones I had ever been to were pretty good. thats weird.

    Alex
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  8. murdog94

    murdog94 New Member

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    And it is all the local napas not just one. Alot of it is because so many of them supply parts to the dealerships, and auto repair shops they dont really care about walk in business. What really sucks is being treated poorly by them, and as i said i dont want special treatment but come on i spend 3-4K a year on auto parts (on track for nearly twice that) fixing other peoples cars.. How about some respect as a customer.

    But value and customer are not to be used in the same sentence anymore.
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  9. Crawdaddy

    Crawdaddy Moderator

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    Same here. On my route home from work, there's a NAPA and an Autozone. I walk into the Autozone, they know me and that I buy alot of parts, and ask how I've been. I walk into the NAPA, and get ignored or not seen forever, then they don't have what I want or know what I'm talking about. I get ignored or missed so much at NAPA I could probably rob the place blind before they knew I was there. It's just so much easier in general for me to be able to look up the part I need on AutoZone's website, see a pic of it and details, see whether it's in stock at my local stores, and walk in and get the part no questions asked. Plus, I've gotten the $20 rewards from AutoZone several times over because I spend so much with them.

    There is an Advance, Pep Boys and an O'Reilly's in town, but both are out of the way for me, especially O'Reilly's, and I find O'Reilly's parts cost a lot more.
    #9
  10. murdog94

    murdog94 New Member

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    See what started me going to Oreilleys rather than finding a local store, is they were selling Struts for my wifes Taurus for $50 a less per strut. and they were still monroes, they were just the lighter duty ones (not for towing) well my wife only drives it to school and the occasional trip. So instead of $150 per rear strut i paid $100, and 148 for the fronts..
    I just had to buy a Steering Rack for my Buick, and they had the part overnighted and i got 10% off of the in store price. And it was cheaper a bit than Advance before i even bought it... I currently have an installer account with them that saves me as i said above 20-40% depending on the part sometimes more sometimes a bit less.. either way advance has lost me as a customer forever.
    So yeah i think it depends on region but either way people have issues with these parts stores and i wonder how they stay in business. since all of my local parts stores that are ma and pop operations have even worse customer service.
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  11. BrownPats420

    BrownPats420 New Member

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    Advanced auto is a joke here, You know when you go back at least once (3 times one time) there doing there job right.
    #11
  12. hotrodking86

    hotrodking86 New Member

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    I prefer to go to Oriellys myself, they are always waiting to help me, or so it feels. I have had bad experiences with Autozone around by me, I have never been to Advance Auto.
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  13. Bigbomber

    Bigbomber New Member

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    Well its a good thing then that we don't have one here.
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  14. Sierraowner5.3

    Sierraowner5.3 New Member

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    you guys must be in bigger towns. the napas I went to in minnesota were real nice guys. pull up all sorts of stuff to make sure I got the right parts. small towns tho, no dealers to supply, so all they had was walk ins.

    now that I think about it, the Napa here in VB wasnt very good, the advance Ive been to a few times has been much better.

    Alex
    #14
  15. hotrodking86

    hotrodking86 New Member

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    I really like Napas, but most of them have closed around me. The guys are always helpful and nice. I swear that every time I go to Autozone they try and tell me how to work on my cars or truck. I tell them that I know what I am doing and they think that their way is better. It's like no offense but you guys are minimum wage workers who don't have a background in auto and I have been doing this for years, so can I just have my part.
    #15
  16. IdahoChevy91

    IdahoChevy91 New Member

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    I have always gone to AutoZone or OReillys, since those are the only parts/accessories stores in Idaho, no Advanced Auto Parts here.
    #16
  17. Caddiac

    Caddiac New Member

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    I try and buy my parts on line when it is possible and practical. There is often free shipping, no sales tax, quality choices and I don't have to hear they are not in stock. I once had a guy at Autozone try and sell me the wrong part. I told him so, he insisted it was correct but it was not even the correct shape. So I walked out looked under my truck (it was the gasket between cats and the muffler) walked back in and told him what I had. He said his catalog did not show anything but what he had on the counter.

    I went home took the gasket off, drove my wife's car to Oreilly's purchased the part and stopped by Autozone on the way home to show the guy what was under the truck. Did he care? I doubt it. Did I make my point that neither he, nor his catalog know as much about a Chevy truck as me? Yup!
    #17
  18. aloxdaddy99

    aloxdaddy99 New Member

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    It is a sad state when a manager has proof how much business you have given his store and still does nothing to help.
    #18
  19. murdog94

    murdog94 New Member

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    I didnt give him a chance i was so pissed after we looked everything up. i didnt want to have him make it right i just wanted to be done and move on rather than deal with their lousy customer service.
    What is sad is the guys at Oreileys already know my name and account. they are also willing to bend over backwards to get me the help that i may need. and they also keep the couple of idiots that they have working there away from me. One of them got into a discussion with me about the virtues of the 3.1L 3.3L and 3.8L V-6. i stopped when he said that the 3.1L was junk and so was the 3.8L and the 3.3L was the best ever made.. Made me laugh when the other guy came up and said i got this guy, can you go restock some shelves.. I dont want my ass kissed but i want service! im here spending alot of money to keep my vehicles on the road so take care of me and you better believe i will be back especially owning the high milage beaters that i like to run! GRRR why did i have to check this it just reminded me that i need to order my new alt, and serp belt LOL.
    #19
  20. aloxdaddy99

    aloxdaddy99 New Member

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    Sit down and count to ten.
    I can appreciate what you are saying. Businesses are in business to make money. What is the best way to make money? Take care of the people that come in to your establishment. The best advertisement is word of mouth. Although that also works the other way. Bad recomendations travel just as fast.
    #20

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