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Beware: Flashing "security" warning-lamps ~ vehicle "inoperably-disabled"

Discussion in 'GM Electrical Tech' started by MAD JAX, Sep 25, 2013.

  1. MAD JAX

    MAD JAX Member

    Here's the low-down on "SECURITY" warning-lamps flashing w/running vehicles:

    If You or someone You know ever took a GM vehicle to a "Dealership" or other Automotive Repair Dealer (ARD) with the Vehicle Theft Security System "SECURITY" warning-lamp flashing -- FOR ANY REASON -- that was otherwise functionally-operational, and, while being diagnosed/serviced/repaired, It then became inoperatively-disabled ~ please describe the experience here or Private Message Me, thanx!

    My local GMC "Chevy Dealer" -- after having inadvertantly (?) disabled the vehicle I brought-in as a "Customer" for "Service" -- has only refused to work on the vehicle any-further since unless I paid them for an ADDITIONAL 2hr. diagnosis @ $95/hr. ~ and saying "...and We will not garuntee to have the problem diagnosed conclusively within that time-frame...it may-well take more time than that to figure-it-out...and that's just the diagnosis...it may require parts...and other operations...to be-fixed...whatever that will take."

    THEN: When I questioned their competence at that price the "Service Manager" then decided They would not work on the vehicle any further, saying "Ok, you know what...take it out of here...We dont' want anything further to-do with It...take it somewhere else...We don't work-for-free..."

    According to GM CUSTOMER SERVICE neither will any OTHER G.M. Dealership ~ "...It's a 2001 yr. model...the vehicle is well-outside any GMC factory warranty"

    Accordingly ~ NONE will take the vehicle in exception of those terms of "2 hr./rate NO-WARRANTY (ie; "Blank-Check" ; ) diagnosis"

    So NOW how can I "Get that great G.M. Feeling" : ?

    My daughters vehicle has been disabled for nearly TWO MONTHS now while I've tried to get this GM "Dealership" -- WITH "GM CUSTOMER SERVICE" MEDIATION -- to work something out with Me, including bringing It to their "Regional Training Center" located nearby at my expense (at-least THOSE guys know what they're doing AND wouldn't be "working for free") but all I can get from these people at the end-of-the-day is "NO" and "That's impossible" ~ so wtf : ?

    Now -- for a clear conflict-of-inerest to-do otherwise hereout -- I'm working with an "Independant GM Specialist" for THEIR diagnosis & repair...to determine whatever was done to the vehicle while in the care of the "Chevy Dealer", which has yet to be conclusively determined...because It DID start, run, and drive-well for the fact I'd spent the last several months making it "Road Ready" to serve My daughter's freshmen year in College!

    The description made of My request for service that day were as-follows:
    "The AIR-BAG warning lamp is on and the Dome-Lites STAY-ON unless "Dome Defeat" is depressed, and I've been told it had the Ignition Lock-Cylinder and Body Controller replaced...if a BCM "Flash" can fix those problems and there's no addtional costs beyond the initial $95 diagnostic-fee quoted for doing-so then go-for-it...in no-uncertain-terms are you to construe that I'm telling You what's wrong with the vehicle OR how to fix it". (emphasis-added ~ ALL said BEFORE they took the vehicle!)

    This "Chevy Dealership" disabled My vehicle for whatever they did to it ~ AND THEN LIED ON THE REPAIR-ORDER saying "Customer requested reprogram Body Controller".

    Other than the "SECURITY" lamp flashing w/KOEO -- which I did NOT know was any "Problem" for the VTSS & Keyless Entry System functions working otherwise JUST FINE -- the vehicle was "Road Ready"...and it's only been "Dead Weight" since August 09, 2013 for their "Service" at that time : ?

    I've since learned "...when a "SECURITY" lamp is flashing while the vehicle remains operational IT WILL BECOME INOPERATIVELY-DISABLED upon interruption of Battery Power..."

    SHOULDN'T ALL GM DEALERSHIP SERVICE-WRITERS & TECHNICIANS KNOW-TO-ADVISE ANY "CUSTOMER" OF THIS BEFORE ATTEMPTING VEHICLE-SERVICE : ?

    Despite My sincere co-operation with this "Dealership" and "GM CUSTOMER SERVICE" I am un-successful in resolving this situation and must now seek other remedy:

    IF YOU'VE EXPERIENCED A SIMILAR SITUATION OR KNOW ANYONE WHO HAS PLEASE "COMMENT" HERE OR CONTACT ME VIA PRIVATE-MESSAGE ASAP IF YOU'D RATHER ~ I AM GATHERING INFORMATION TO SET-UP A WEBSITE IN COORDINATION OF A CLASS-ACTION LAW-SUIT CONSTRUED TO ADDRESS SUCH SITUATIONS PAST-AND-PRESENT WITH GENERAL MOTORS VEHICLES/OWNERS EVERYWHERE ~ WHEREAS THESE PROBLEMS OF VEHICLES BECOMMING INOPERATIVELY-DISABLED IS APPARENTLY PERVASIVE WORLD-WIDE ~ AND THE PARTICIPATION OF THOSE AFFECTED WOULD BE GREATLY APPRECIATED, THANK YOU.

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