Dealer Wrecks Customer's 2012 ZL1 Camaro

Discussion in 'Chevy Camaro Forum' started by KyleZ71, Jan 10, 2014.

  1. KyleZ71

    KyleZ71 Epic Member 5+ Years 500 Posts ROTM Winner

    I don't know if any of you heard about this, but yesterday this story came across my facebook feed. I've pasted the article as I believe it's worth the read.

    When Debbie and John Hooper took their Camaro ZL1 to a Georgetown car dealer, they were expecting a minor paint job.
    What they got is a nightmare.
    “Instead of a newly painted car, we ended up looking at it in a lot of pieces,” Debbie Hooper said.
    Hooper said she understood her car was ready for pick-up Dec. 13, but she and her husband were busy and planned to get their car after the weekend.
    On Dec. 16, she said, the dealership called to tell them an employee had taken the Camaro out for spin Dec. 15 and crashed it on Zoar Road near Georgetown.
    “He went out for a joyride and crashed the car,” Hooper said.
    Delaware State Police charged Eric Peterson, 42, of Georgetown with careless driving and failure to have insurance identification in possession. First State Chevrolet owner Bob Hansen said Peterson no longer works at the dealership.
    “I've never had anything like this happen before,” he said.
    Now, Hooper said she's worried that the 2012 Camaro ZL1 that she and her husband paid $60,000 for – and had only 10,000 miles on – will be totaled by insurance adjusters, and the couple will not receive the full value of what they paid for the vehicle.
    “It was an extremely fast car and more expensive than most Camaros because of limited production,” Hooper said.
    Hansen said the car was locked inside the car dealership, and Peterson took it out without permission.
    Hooper said she heard the employee told management he needed to get into the shop to get a phone charger, but Hooper said she does not believe there was ever any phone charger.
    “I think when you drop the car to have work done to it, the dealer has a responsibility to take care of it,” she said.
    Hansen said he did not know anything about a phone charger, but his main concern is taking care of the Hoopers.
    “Our No. 1 concern is with our customers, the Hoopers,” he said.
    Delaware State Police Cpl. John Day said police continue to investigate the accident. He did not have further details on events leading up to the accident. Criminal charges have not been filed, he said.
    Following the accident, Hooper said, she was told the employee told police that he had permission to drive the Camaro. She said the officer gave the employee a citation for reckless driving and no proof of insurance.
    “When the guy couldn't produce registration or insurance, the cop didn't question it,” she said.
    Now, the Long Neck couple feel they are out a car, $60,000 and are at the mercy of the insurance adjusters who recently determined the car was totaled.
    She said the adjuster and his boss both looked at the vehicle and said they are not going to repair it.
    “It has been deemed a total loss,” she said. “We're the innocent party, and we're really being hung out to dry.”

    t600-ZL1 121613b.jpg
    t600-ZL1 121613a.jpg

    As of now the owner of First State Chevrolet has tried to please the owner with two different used, low mileage ZL1's, but the owner (like me) only wants a brand new one as he sold his 2011 Camaro 2SS and his 1969 Camaro SS to purchase his baby.
    What do you all think?
    Last edited by a moderator: Jan 20, 2014
  2. Enkeiavalanche

    Enkeiavalanche Loving the Outdoors Staff Member 5+ Years ROTM Winner 5000 Posts

    Well if he offered a good Low milage used one take it and maybe some Gas $$$ to go with it.
  3. KyleZ71

    KyleZ71 Epic Member 5+ Years 500 Posts ROTM Winner

    My thinking was if I sell my 2011 Camaro 2SS and my priced 1969 Camaro SS to purchase a brand new 2012 Camaro ZL1, and then have one of your employees take it for a joy ride, without my permission, and then total it; I would want a brand new ZL1 myself. A used one to me just wouldn't make up for it, as it wasn't mine, and it also seems like the cheep way of going about it. I would be trying to make the customer 100% happy for our own mistake.
  4. reggiecab2000

    reggiecab2000 Epic Member 5+ Years 1000 Posts

    there is no question that the dealer should be replacing this with a BRAND NEW one
  5. Camaro69car

    Camaro69car Member 2 Years 100 Posts

    Poor car... can I have the engine though???
  6. Crawdaddy

    Crawdaddy All hail the Mad King!! Staff Member 5+ Years 1000 Posts Platinum Contributor

    Playing Devil's Advocate, the car wasn't new. Additionally, if it's a limited edition vehicle, chances are, no more new of that limited edition are available, so I can't replace what doesn't exist anymore. If your heart is set on the ZL1, then either take one with some miles on it already or something else of equal value, or a cash payout. No matter how you slice it, you can't give what doesn't exist.
  7. Camaro69car

    Camaro69car Member 2 Years 100 Posts

    Still new ones for sale where I live.

    99'HEARTBEAT MODERATOR Staff Member 5+ Years ROTM Winner 1000 Posts Platinum Contributor

    This is unbelievable,.....IMO its the Employee who should be the one on the Hook for this, and the Reason, the car was locked inside the car dealership and this Employee took this car out without Permission, and all that's happened to this Guy is he was Fired, and was giving a Citation, Big this Point, this "Employee" is Walking Away Scott Free......and the Owner of this Dealership is in a Tight Spot, as everyone will be watching to see what they do......I don't know as to weather this Couple should receive New Camaro, or one of the Used Ones, as the Dealer has offered, but like the wife said, “We're the innocent party"
  9. McClintoc

    McClintoc ɹoʇɐɹǝpoɯ Staff Member 3 Years 1000 Posts

    The only course of action here is for the dealership to give the customer a BRAND NEW one and then the dealership can go after the ex-employee for the loss.
  10. 66 chevyman

    66 chevyman Member 1 Year 100 Posts

    If someone who works for the dealer crashes a customers car HE or the DEALER should be FORCED to buy them a brand new car.

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