Dealership scam or truth? Warranty Question

Discussion in 'Chevy Silverado Forum (GMC Sierra)' started by repley81, Apr 11, 2013.

  1. repley81

    repley81 New Member

    I bought my 2008 GMC Sierra Denali used, I opted to get the 3 year 36000 mile warranty they were offering me. I wanted to get aftermarket exhaust installed on the truck, which would cost me 200 bucks at the local muffler shop. Well the dealership where I got the truck is trying to tell me that if I install the aftermarket exhaust, it will void my warranty, but we can do the same thing for 1000 bucks and its not going to void the warranty. So I guess my question is are they just trying to get 1000 bucks out of me, or will it really void my warranty?
  2. Enkeiavalanche

    Enkeiavalanche Moderator

    Tell them to Stick it!!!!!! You can do what ever you like to YOUR truck, BUT if THEY can see that what YOU did broke something under Warr then they can deni you coverage..
  3. repley81

    repley81 New Member

    Yeah, that is kind of what I figured. So they were just trying to get me for 1000 bucks...
  4. Enkeiavalanche

    Enkeiavalanche Moderator

    You get the truck at the dealer THATS IT!!! You never buy ANYTHING from them Cause all you are doing is Taking them out to Dinner....
  5. steved

    steved Former Member

    Moss-Magnuson Act...
  6. TimTom64b

    TimTom64b New Member

    2nd this one... they have to prove that the mod caused the damage.
  7. phoebeisis

    phoebeisis New Member

    Standard operating procedure for dealers is to attempt to screw you on warranty.
    I think their motivation is on warranty work-the manufacturer pays them a set amount
    so they don't make as much $$ as they would make just screwing you for as many shop hrs as they want-by claiming something other -extra -than what is wrong-is wrong.And they MIGHT actually prove that their Diagnosis is correct-meaning showing a "bad part" -so if they screw up the diagnosis-the manu won't pay
    So if it isn't in warranty-and they misdiagnose it-you pay
    If it is in warranty-and they misdiagnose it-no one pays-certainly not the factory who will audit-looking for bad parts-every so often.
    Yeah-you change out 10 widgets-under warranty-manu will want to see 10 dead widgets.
    Charlie
  8. Opiewho

    Opiewho New Member

    Depends on the warranty...many aftermarket warranties have clauses in them regarding aftermarket parts, and the installation of 1 part can void them all-together. If it's the manufacturer's warranty then it will only void the warranty on the part you removed since it is no longer there, or parts that are damaged due to the aftermarket part.


    I'm a Dealership (Not GM) Service Manager
  9. repley81

    repley81 New Member

    The warranty is the 3 year one they try to sell you when you buy a vehicle. Either way I'm going to get the exhaust done, I just know that the dealership can kiss my behind, cause I refuse to pay them what they want to put the exhaust on my truck.
  10. Opiewho

    Opiewho New Member

    I would read the warranty they sold you and see what exclusions it may, or may not have, worst case you can usually cancel the warranty and get a refund. Very few extended warranties I've seen are really a good deal. :)
  11. phoebeisis

    phoebeisis New Member

    Yeah-good point-this isn't a OEM manu warranty.
    Aftermarket warranties-generally not worth much-can do pretty much whatever they write into the warranty-
    the small print
    Which is why they usually aren't worth what you pay for them.
    Just do what you want-probably nothing will break early so it won't matter anyway.
    A good sound would have been worth something to me when I was younger.
    Now-I just want good mpg and easy cheap to maintain/fix DIY and comfortable to road trip(me wife dog maybe cat too)- hence the old suburban-
  12. repley81

    repley81 New Member

    Awesome, thanks for the responses guys. Looks like I'm going to be getting the exhaust done soon.
  13. stchman

    stchman New Member

    IMO, the only thing you may void is the warranty on the exhaust, but that's it.

    Just take your truck to another dealership. Call GM and ask them about it.
  14. buckmeister2

    buckmeister2 New Member

    Let's be honest with our answers...the dealer does not have to prove anything, unless you take him to court. You show up needing some warranty work, and he says "No way", you are done unless you want to battle it through a lengthy, and possibly costly, process.

    Chances are the warranty you bought is not underwritten by GM. Call your warranty service company and ask them if "changing a muffler" will void the warranty. IF they say "no", record their name and the date. Unless you are adding headers or removing the cats, that is pretty much what you are doing. Extra pipe, tips, etc, can all be written by the installer as "necessary to satisfactorily complete the replacement of the muffler".

    I bought a new Chevy truck in 2004, and I will never, EVER buy another vehicle from a GM dealer again The truck had problems, and they did do their best to repair it, again, and again, and again, each time getting paid by GM for the work, but not fixing the problem. Dealers are weasels, and anyone who disputes that only has to look at the outrageous, shameful amount of complaints and legal actions filed yearly. Having said that, there are some rare upstanding dealers out there, so don't be insulted if you are one of them. I know you are out there, but far too rare for me to ever buy from GM again. Just my personal opinion, though.
  15. Bowtied

    Bowtied Member

    You paid for the warranty, might as well keep the truck stock until the warranty expires so you get your value out of it. I wouldnt do anything that would fuel their fire so to speak and lead them to reject your claims on an otherwise stock truck, besides exhausts dont sound good unless the truck has a cam in it anyways.
  16. repley81

    repley81 New Member

    Dealership finally came out and told me to truth and told me its ok to get aftermarket exhaust...now flowmaster or magnaflow is the question lol

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