DISH Network Complaint and AT&T too

Discussion in 'Product Reviews' started by ChevyFan, Mar 4, 2008.

  1. ChevyFan

    ChevyFan The Sheriff Staff Member 5+ Years 1000 Posts

    DISH Network & AT&T

    Maybe someone can help me out, I'm a little slow today.I think I have gotten something wrong on my bill and it makes sense to me, but not to the AT&T rep. Let's walk through this.

    Price Hike:
    I was supposed to have DISH for $34.99, but they raised it to $37.99. Ok, I understand that was a nationwide price-hike. Ok, I'm with it and am on board.

    Installation / Activation:
    The problem is that I was supposed to have free installation. So I put $49.99 on my credit card and they were supposed to credit me $49.99 on the bill.

    I see that I paid the $49.99 and they show that I paid it (49.99-) on 1/18.

    Then when billing got setup. They showed the charge for 49.99 on 1/22.

    It doesn't add-up:
    Ok, at this point, it shows that they complete a payment. I was billed and I pay. Therefore, I'm out $49.99.

    The woman at AT&T said that they canceled each other out and that it means that got my money back, but that's doesn't make sense. Am I missing out on something?
    Last edited: Mar 11, 2008
  2. dwill3015

    dwill3015 Epic Member 5+ Years ROTM Winner 1000 Posts

    So, basically with your credit card not involved you would be at zero because of the 49.99- on 1/18 and the 49.99 on 1/2. But, you did have $49.99 charged to your credit card besides what they show? Sounds like somebody did not apply your deposit correctly.
  3. omegafiler

    omegafiler Epic Member 5+ Years 500 Posts

    Unless the installer charged for something they considered "non-basic" for the installation. But they would have told you that when they were onsite.

    If you still have that charge on the credit card, I'd call back, and then escallate if the first level rep can't reasonably explain why the charge is still there.
  4. ChevyFan

    ChevyFan The Sheriff Staff Member 5+ Years 1000 Posts

    Ok, that's what I thought. I have to get service scheduled for repair today (something happened to it in the storm and it's not communicating with the receiver), so I'll bring that up at the same time.

    They can't get out here until Thurday.

    ARGH, now they're saying that I have an "installation fee" and an "acctivation fee".... argh! I would not have done it if that were the case. I think it looks fishy. They showed that I paid an "acctivation fee" and I was told that I would have the credited that amount back. Well, anyhow AT&T has put that amount on hold and we are going to investigate the matter ... I guess they tape record everything and will check to see what the person told me on the tape.
    Last edited: Mar 4, 2008
  5. Cableguy

    Cableguy Epic Member 5+ Years ROTM Winner 1000 Posts

    What have I told you about satellites!! :grrrrrr:


  6. ChevyFan

    ChevyFan The Sheriff Staff Member 5+ Years 1000 Posts

    We had snow last Thursday, so they tried to come too early, before we got home (or they never showed up, I don't know). Anyhow they were supposed to be here between 8 and noon today and I just called them (It's 11:15) to get an ETA ... they didn't have me in the system. ARGH, I don't have DISH for the last week and I'm still paying for it. This stinks.
  7. ChevyFan

    ChevyFan The Sheriff Staff Member 5+ Years 1000 Posts

    Ok, it looks like they lied and we not able to get me fit into the schedule. This is extrememly disappointing. They admitted to me that they screwed up and scheduled a spot for me, but they didn't get me to the dispatcher so no one is here. :-(

    They're nice on the phone to me, but no results and no DISH for over a week now.
  8. ChevyFan

    ChevyFan The Sheriff Staff Member 5+ Years 1000 Posts

    Dish Network Bad Customer Service!

    :glasses: Ok, let me calm down.

    I called back again and started to get upset and the guy was like "What do you want me to do". Argh. Anyhow, he did one right thing and he called the local field dispatcher in Arlington. That guy was named Wayne and he called me back.

    Wayne was on ball and told me it was a national call center screwup and they were just trying to get me off the phone. He's had free techs all day long and actually had one sitting there back he didn't have enough work to do. That's the kind of guy you need working for you, let me tell you, someone who takes charge of the situation and gets it done!

    Anyhow, DISH guy will be here in about 15 minutes. ;-)
    Last edited: Mar 11, 2008
  9. GM_Guy

    GM_Guy Epic Member 5+ Years 500 Posts ROTM Winner

    I bet the rep at the call center was named Sanjaya :lol:

    actually,I would be very happy if they offered HDTV here where I live
    I wouldn't want dish Myself
  10. dryfuss10

    dryfuss10 Rockstar 100 Posts

    So is it fixed yet

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