Back in the 80's (yes, I'm dating myself), I avoided the Firestone shops because I had heard nothing but bad things about them. Lug nuts left loose on two of my friend's cars and always wanting you to bring your car back to factory fresh condition at their price ($$$$). And of course, the whole Ford Exploder thing (might not have been all Firestone's fault, you know the whole F word thing:rofl. A few years ago, I thought I would give them another chance. My dad bought a Suburban that had Firestone tires on it when he got it. When he needed an oil change and tire rotation, I said let's take it to Firestone and see how it goes. They rotated and balanced the tires and did an oil change and only charged him for the oil change since he had Firestone tires on it. I thought this was a great policy. Buy Firestone tires and they are actually covered for the life of the tires, no matter who owns the truck. I then bought a set of Firestone tires for my wife's Durango and have been please so far. I went in a few months ago and tried to get an alignment on my old Chevy truck. They told me it needed upper and lower ball joints before an alignment could be done. They quoted me somewhere around $850 for the ball joints and alignment. I told them I would replace the ball joints myself and bring it back. I took it in this morning, after finishing up the ball joints over the weekend, and they did the alignment (after asking of the balljoints had been replaced, they keep records). $75 out the door and it handled like a dream. My father has a 94 K1500 Suburban (hunting vehicle) that I took to the same shop 5-6 months ago for an alignment after some new tires (not Firestone) were put on and the torsion bars were adjusted to fit the bigger tires. They told me that it needed a new pitman arm and idler arm before it could be aligned and wanted around $850 to do it. I told them I would take car of it myself and bring it back for the alignment when I was done. They said that was fine. Since this is not a daily driver, it has kind of been on the back burner for me. This week I did some work to the truck to get it ready for a safety inspection that is due and thought I would go ahead and replace the pitman arm and idler arm since I had bought some Moog parts for it a couple of months ago. I tried to install them myself, but where they are located it takes some special tools to remove and install that I just don't have. I called the same Firestone that I was at this morning (the manager remembered me) and told them of my delima and asked if they would install the parts for me. They said according to company policy, they could only install parts that they supply. I asked them what brand of parts they use and they told me they could use any brand I prefer. I asked if they could install Moog parts and they said yes, that was their preferred brand. I said I already had the correct NEW parts and that they were Moog, could they install them for me. They said "no", we can't use your parts. I told them I know they buy from O'reilly's and that is where I got mine from. They have never been out of the box, will you put them on for me? They said no. I asked why. The manager told me that they make their money on parts (Firestone's price to me: $350, my cost at O'reilly's: less than $100). I said OK, but I want to pay you to install them for me. He told me they don't make any money on labor. I almost choked, but kept a cool head and told him thanks, but I will now take my business elseware. I don't go to a shop very often, but I thought I had found an honest shop that was willing to give a good service for things I couldn't do. Obviously I was mistaken. Long story short, for all the DIYer's like myself, Firestone only cares about raping you on parts and labor prices and doesn't care about actually giving you help with things you can't do yourself. Sorry for the long rant, but it just irked me off.