I'm glad we don't have a firestone store around here. I stick with a fairly small chain Tire Rama. I think they have like 40 some odd stores across the north west, and the guys know me by name now that I go to them exclusively. I do have to drive an extra 10 miles, but their service is well worth it, and they will actually take you out to the shop and show you and explain what is wrong and what they will do to correct the problem. And if you have a problem with their service, they actually own up to it and will make amends. I have to use Les Schwab for work, and while the guys I deal with are fine, I have used them on personal rigs in the past and will not ever again.