Great customer service!

Discussion in 'The Coffee Shop ~ Chit Chat' started by Dr_Zero, May 8, 2009.

  1. Dr_Zero

    Dr_Zero Epic Member 5+ Years 500 Posts

    I live in the sticks and sometimes its just easier and cheaper to order the parts online than in town. has been great as well as (Pace) but I never really thought about for truck parts like hoses and the likes.

    Well I got a pinhole leak in the upper radiator hose and went to get another locally it was $26.99 (part #E71881) so I did a search for comparable hoses found a Gates hose on Amazon for $12.62 with free 2 day shipping!

    The hose came in and it looked right on the money but I did notice a little line near a label flexed the hose and it was a slice where the packer had tried to cut off the tag or when they opened the box Arg!

    So went online got a return slip free shipping back and in the comment section told them why, about an hour later I get a email from customer service at

    The email said they were sorry about the hose and they are sending out a replacement overnight! Wow that is great I think but we will see.

    10 o clock the wife calls and Fed Ex just dropped of the new hose! :sign0011:

    So a big thumbs up to :great: for having the part for less and excellent customer service!
    Last edited by a moderator: Nov 5, 2011
  2. cascott325

    cascott325 Epic Member 5+ Years 1000 Posts

    i always check amazon before i check ebay. i have never had to go the customer service route, but they are a great company
  3. ChevyFan

    ChevyFan The Sheriff Staff Member 5+ Years 1000 Posts

    That's awesome, it looks like a lot of people are finding good deals on Amazon. I might sign-up to become an Amazon aff partner so people can start their amazon shopping here and it will help to keep the site running.

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