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HR Windows - Atrium Windows

Discussion in 'Product Reviews' started by ChevyFan, Sep 14, 2008.

  1. ChevyFan

    ChevyFan Administrator Staff Member 1000 Posts

    This isn't automotive related, but just wanted to give two BIG thumbs up to HR Windows, a division of Atrium windows.

    Ended up having some windows get foggy (seal broken between the panes) and they came out after 1 phone call, took a look, measured and said "yup, they're our windows!". No warranty paperwork needed, nothing. They came out a week later and installed them (they did have to custom measure two replacement windows and they measured a bit too short, so they're going to re-do them, but no worries).

    I had to pay for labor ($170) but they are replacing five windows (storm damage? too much heat? doesn't matter to them) at 100% replacement value, which is a retail rate of about $750-$1000 for all of them. Plus it looks like the replacements are higher quality to boot!

    It's great to see a company stand behind their warranty and be stress-free about it. I wouldn't have any hesitation to purchase Atrium windows or HR windows in the future.

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