Instrument Cluster

Discussion in 'GM Electrical Tech' started by rtc830, Oct 15, 2010.

  1. rtc830

    rtc830 New Member

    Know this is probably old hat for some but cluster went out around 100k on my 05Silverado 2500HD. Speedometer, oil pressure gauge and could be others. Found out GMC will correct problem up to 70K. Then found out on internet that this problem exists with about 50 different GMC vehicles. Filed complaint with NTSB as I feel it is a safety issue when the speedometer doesn't work. Don't understand why owner should have to pay for repairs when it is obviously a manufacturer default. Any others out there have any comments, recommendations and/or suggestions? Thanks. RTC830

    99'HEARTBEAT MODERATOR Staff Member 5+ Years ROTM Winner 1000 Posts Platinum Contributor

    :sign0016:To the Site.....The Problems and Concerns with the 2003" to 2005" Dash Cluster is a topical that has been talked about on the Site.....I don't know how much Information you have Re-guarding the Problems with the Dash Cluster's,

    .....G.M. Special Coverage Adjustment,

    .....On November 7, 2008, the U.S. District Court in Seattle granted final approval of a class action settlement for owners and lessees of certain 2003 to 2005 General Motors vehicles with allegedly defective speedometers (also known as “console clusters”).If your vehicle is within 7 years or 70,000 miles (110,000 km) of the date it was first placed in service, GM must replace the instrument panel (parts and labor) for free.
    If your vehicle is between 70,001 miles (110,001 km) and 80,000 miles (130,000 km) of the date it was first placed in service, GM must replace the instrument panel (parts) for free. Any labor costs will be the responsibility of the vehicle owner.
    If your vehicle is older than 7 years or over 80,000 miles, you no longer qualify for the special coverage adjustment and must seek alternative means of repair.
    Notice of the proposed settlement was mailed to potential class members whose identities were known to GM in or around July and August 2008. Owners and lessees of covered vehicles who paid for repairs to the speedometer before receiving that notice are eligible for reimbursement under the following terms:
    If the speedometer failed and your vehicle had less than 70,000 miles on it, upon proper proof of claim GM will reimburse you for the cost of repairs (parts and labor) up to the limit of what a GM dealership would have charged.
    If the speedometer failed and your vehicle had more than 70,000 miles but less than 80,000 miles on it, upon proper proof of claim GM will reimburse you for the cost of the part only (no labor).
    The Claim Form and procedure for filing claims for reimbursement appear below.
    Case Documents

    My vehicle qualifies for the settlement, now what?

    Contact your nearest GM dealership to schedule an appointment. You will need to provide the VIN and vehicle mileage so the instrument cluster can be ordered in advance of the appointment. This will eliminate the need to keep the vehicle overnight.

    My vehicle DOES NOT qualify for the settlement. What’s my best option?

    Southern Electronics can repair your speedometer cluster the same day we receive it. We use the new OEM factory redesigned motors (X25.168), not old surplus or motors stripped from junkyard units that will fail again. Repairs include our 12 month hassle free warranty on the entire unit not just parts changed. We rebuild the entire unit, replacing all of the gauge stepper motors and illumination lamps, and send it back better than new.
    Sending us your cluster couldn’t be easier. Just follow these simple instructions:

    1. Remove the instrument cluster from the vehicle (video instructions)
    2. Print out a free UPS Ground shipping label
    3. Print and complete our Instrument Cluster Return Form (PDF)
    4. Pack the cluster and return form together in a box (video instructions)
    5. Affix the free shipping label and send it to us!

    • [​IMG]

    The Below link goes into more detail about the Dash Cluster's,

    Last edited: Feb 18, 2014
  3. rtc830

    rtc830 New Member

    Thanks for the info. I had seen some of this before. My issue is that the problems experienced are definitely a problem that should be paid for by GM. They installed defective instrument clusters. If not they wouldn't have failed in record numbers. Age and mileage should not be a factor. Thanks.
  4. grandslam

    grandslam New Member

    Thats such a bunch of bull**** that vehicles with high mileage are excluded. My speedometer has been on the fritz really bad this week in my 2500HD work truck......Guess I better look into getting it rebuilt....Thanks GM.....
  5. zachmilz

    zachmilz Rockstar 100 Posts

    It pisses me off, too. I got a ticket a few weeks ago when I was all alone at night on the freeway. I didn't know how fast I was going because my speedometer is stuck on 120ish.
  6. rtc830

    rtc830 New Member

    Maybe if thousands of us complained to the NTSB we would get some action.
  7. Hairscrambler

    Hairscrambler New Member

    I had a brand new 2005 GMC 2500 HD that the custer went bad in 3 years and they did it for free. Now my 05 Suburban 1500 is going bad. Should I just have this one repaired by a place like southern electronics or should I buy a new one from GM or have it done somewhere else ? Thanks in advance for your replies guys.


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