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Password Help - common password problems

Discussion in 'Announcements & Feedback' started by ChevyFan, Apr 28, 2011.

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  1. ChevyFan

    ChevyFan Administrator Staff Member 5+ Years 5000 Posts

    CAN'T LOGIN & NEED TO RESET YOU PASSWORD?
    If you can not remember your password, you can have it reset by clicking on this link and help will be emailed to you. http://www.gmtruckclub.com/forum/login.php?do=lostpw

    NEW PASSWORD NOT WORKING?

    Did you request a new password and it's "not working?" The #1 reason is that you have a space at the end of the password.

    Here's what's happening.

    1. You can't get logged in, so you request a new password.
    2. The password arrives in your email, and you DOUBLE CLICK on it to highlight it ... BUT when you do that, it copied the PASSWORD, but it also copied an extra space at the end of the password.
    3. You go to GMTC, type in your username and PASTE the PASSWORD (with the extra space at the end) and it says there is an error.
    4. You email the site admin that we have a broken website.
    NOTES:
    Please count your characters and even just type them in one at a time.

    "PASSWORD" (8 characters - 8 letters and 0 spaces)

    ... is not the same thing as ....

    "PASS WORD" (9 characters - 8 letters and 1 space in the middle)
    "PASSWORD " (9 characters - 8 letters and 1 space at the end)
    Last edited: Dec 6, 2011
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