RECON Lights Customer Service

Discussion in 'Product Reviews' started by Drake_korthos, Nov 15, 2011.

  1. Drake_korthos

    Drake_korthos Rockstar ROTM Winner 100 Posts

    Earlier this year I had bought RECON's interior light LED kit for my truck (kit runs about $60, comes in later in the story!). The kit came with four pieces for the front and rear lighting domes. Recently I noticed that one of the rear LED components only lit up half of the LED Bulbs (the board has 12 LED's). I contacted RECON via e-mail to inquire about purchasing just the needed part instead of having to order another $60 kit. They responded the next business day telling me they could help out and to give them a call. Well the customer service rep was very helpful and has shipped out just the part I need! I didn't have to front any money, and from what I can tell I'll have to pay no more than shipping and handeling. I will update this thread as soon as the new part comes in!

    Over all, I am very satisfied with RECON's products and customer service. Just keep in mind that they're based in Florida, three hours ahead of west coast, if you need to contact them (mainly for you West Coasters!)!:great:
  2. TRPLXL2

    TRPLXL2 Epic Member 5+ Years 1000 Posts

    I have bought stuff through them as well, as they seem to have the best quality LED stuff on the market. I have never gotten anything messed up from them, but this is great news to hear.
  3. ChevyFan

    ChevyFan The Sheriff Staff Member 5+ Years 1000 Posts

    That's great news!
  4. Drake_korthos

    Drake_korthos Rockstar ROTM Winner 100 Posts

    Just an update, I finally did recieve my part as expected. Even shipped it via USPS as I requested previously! No cost to me, also. Very satisfid with their products and customer service! Course, I think when they checked my record and saw all the stuff I've bought (and mentioned I was doing a total RECON conversion), they probably didn't mind eatin the cost of a $30 product :great: ! ANYway, I'm still pleased with them. If you deal with RECON, you won't be dissapointed!
  5. Megasaurus

    Megasaurus Rockstar 100 Posts

    you gotta love it when companies back up their talk with actual action, thumbs up to recon!
  6. aloxdaddy99

    aloxdaddy99 Epic Member 5+ Years 1000 Posts

    That is good to here. I have the tailgate light bar on my truck. It is good to know that Recon stands behind their stuff.

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