First off I am writing this and Forwarding it to all the Corp people I can at Sirius/XM. So if you are going to write or post up here please be polite ..... Anyway I have been a dealer and user of Sirius for over 15 years.. I have always paid $25.00 for 6 months (in my eyes thats all it's worth) Every 6 months they bill me anywhere from $86.00-$128.00 and I have to call them to have them lower it..Most times you have to ALWAYS talk to a Supervisor in the Socalled Call center where they Bearly understand English or speak it.. Very HARD to talk with.. After talking to them and saying that if you CAN't give me the $25 for 6 months that you have been EMAILING me about for the past 6 weeks then Cancel my Sub. Well after being switched from one person to another for 20 mins they do it.. When all the first person has to do is hit 2 keys on the computer infront of them..:grrrrrr: Anyway last week when I did the same thing I do every 6 months they asked me if there was anything else they could do?? I said Yes my unit (SV4) has been cutting off every time I hit a bump so they told me they would send me a new SIRIUS unit in about 2 weeks Got it in 3 days. YAY!!! BUT they sent me a XM unit ONYX which will not do. PLUS the Car kit will not work with my Panavise holder. Ok this is where the fun begins.. :neutral: Called 1 Told them right away I wanted a Supervisor After going through the same thing with name address and phone # they sent me to someone who wanted to send a signal.. I had to tell them 3!!! times that I do NOT have XM that I have Sirius And they should know that from the Computer and my ACCT sitting infront of their FACE!!!I got hung up on 3 times and switched over to 10 people in 45 mins.. And they wounder WHY people HATE them?????? The Call center SUCKS!!!!! :grrrrrr: I called the Corp office in NYC and still got switched to the call center. To Sirius It's called CUSTOMER SERVICE THIS IS HOW YOU KEEP PEOPLE AND YOUR CUSTOMERS!!!!!! Here is one link I found looking for Corp.. http://www.corporateofficeowl.com/Sirius/Corporate Office There is so much more... I will be forwarding this to who ever I can hopefully it will get to the right people.. You see for me they say if you get Good customer service you tell 1-4 people If you get BAD customer service you TELL 8-10 people Me I tell 100+ people Maybe they will listen.......MAYBE!!!!!!