Well I recieved the product in a timely manner as expected. Jesse and Hannah are great on customer service. I got the sct tuner with 3 custom tunes. I installed the Balls out tune first and right off the bat is was a lot more powerful than the superchips cortex tune that i previously had. I havent had a chance to test it at the track but I am sure it is gonna blow the compitition away. I have only put about 30 miles on the tune and it takes about 100 miles to fully relearn everything. As far as the way that they treat the customers and the amount of time to recieve the product they get a 10 out of 10 from me. I will be adding more as I further test the product.