I'm going to vent...just be warned and turn away if you don't want to see it. So on this past Saturday, I take my truck that I just bought in December to a local Chevy dealer (not where I bought it, that dealership is 2 hours away) to get an oil change and figure out what this squeak/squeal in my front end was at low speeds when braking or leaving from a stop. It has 3400 miles since I bought it. So after checking it out, they say my front brakes are locked up, the pads are excessively worn and the rotors are "blued". So they are going to have to replace them, and can't order til Monday, but they hope to get it to me on Monday. Give me a loaner with 1/4 tank of gas, and tell me to drive that the next few days. On Monday, they wait until ~4:30pm to call me and ask me if I want aftermarket products on any of this. They also tell me this isn't going to be covered under the GM Certified Warranty. So the truck won't be ready Monday. On Tuesday, I get a response from the dealer I bought it from saying that they would like to talk to them and see what's going on so they can work it out. I relay that message when I speak to the current dealership on Tuesday afternoon. During this call, they tell me the rear brakes are squeaking now too, and one of the drums needs to be replaced, the other turned to repair. Still...no truck. Wednesday, after lunch, they still haven't called my purchase dealer and it takes me calling to ask again for them to do it. They finally do, and get the paperwork faxed over. Late Wednesday, I get a call saying the truck is ready, but they want to keep it for another day until they can talk to the service manager. Finally yesterday, I get a call late in the day, that the truck is ready. After much "discussion" they can do nothing to help me out. They blame the pads and rotors as having rust "from the salty air" where I bought the truck from. They will do nothing to help, saying it's normal wear and tear...REALLY?! 3400 miles is normal wear and tear for something that sat there on the lot for less than a month and hasn't been near salt since?! After lacing into both the service rep and the service manager on the phone and getting nowhere and no help, I was told "you didn't buy the truck from us, so I think we did more than we had to by giving you a loaner". They wouldn't even agree to fill my truck up to compensate for having to fill their car since they didn't do it before giving it to me, and I had to keep it longer than expected, "our car gets better gas mileage, the way I see it you came out ahead" So I show up and the service manager apologizes for my "inconvenience" and takes about $50 off my $770 bill. I proceeded to calmly, yet angrily explain my frustration with the dealership to both the service manager and the sales manager and informed that this was an opportunity for them to earn my business for the lifetime of this truck, and they failed miserably. I told them how I haven't ever bought from them because this is the same stunts their sales people do. But I hoped that the service would be better. I told them I will never set foot on their property again if I can help it, and that I'll drive 2 hours to go to the dealership I purchased it from just for an oil change before I go back to this dealer. Today, I call Chevrolet's main corporate number and lodge a complaint. Not because I had a $700+ bill, but because I feel like this was the most inept, and rude service I've ever had. I can't believe he said "you didn't buy the truck from us, so I think we did more than we had to by giving you a loaner". My only complaint with the bill is that I can't see how anyone can say that 3400 miles constitutes normal wear and tear. Chevrolet calls the dealer I went to, the service manager relays the same story I did, and so the decision stands...normal wear and tear, nothing is covered. So should Chevrolet stop selling vehicles near the oceans, or anywhere that might get snow because they salt the roads, otherwise their brakes can't handle more than 3400 miles. And 5 days to do an oil change and a brake job?! REALLY?! Only good thing is that my original dealer is going to try and help and make things right to some degree because they don't agree with what this dealer says, and they feel like I've gotten the runaround (and I agree). The mother of all irony, I get in the truck to drive off the lot and here's what my paper floor mat reads: "Customer Satisfaction Is Our #1 Goal"...EPIC FAIL!