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Crazy Problem Today

1988 Views 15 Replies 5 Participants Last post by  GM Customer Service
:grrrrrr:So today I went to Sam's club, and when I came out I started my truck up and everything was fine. The problem came when I put it in drive. When it in drive, my ABS light came on along with the service traction control light and Stablitrak notification. I knew something was up, but I had groceries going bad so I had to try and drive home. So I pull out and every time it shifted it threw you back into your seat extremely hard. So I was trying to drive slow and try to keep the truck from shifting as little as possible. Then, out of nowhere, the speedometer started just jolting all around jumping up and down, then the truck just died going down the road at 40 mph. So I coasted to a stop on the side of the road and turned the key off for about 10 minutes. I tried starting it up and everything was back to normal no lights at all. I got home and plugged it up to my programmer that was not in my truck and the truck had thrown no codes!! I had no reverse for a day back in January, that also threw no codes.

Dealer said maybe the throttle body. I am going to take it to them today in about an hour or so and see what they can do. Probably nothing since it didn't throw a code, which makes me pretty mad.

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I am glad to see that you are planning to work with your dealership to have the concern resolvecd. Please feel free to keep me posted. Thank you in advance.

Tricia, GM Customer Service.
It's a mystery problem. No codes, no CAI. They are making me pay $100 to get diagnostics so a district supervisor can get involved but I am not going to blow $100 bucks when I know there is no codes. They are basically telling me drive it until it does it again then bring it to them, I guess they missed the part that the truck TURNED off and I was stuck in a parking lot until it decided it was fine!!!! Customer service has been no help so far and the dealer says nothing they can do except wait until it happens again, which if it happens going 70 down the interstate that's not going to be fun. Its a safety issue that the thing is just cutting off randomly with no way to tell me why!
Did you ever have a case with customer assistance? Do you have a case number? Thank you in advance.

Tricia, GM Customer Service.
Has this issue been resolved? I would be happy to look into this further for you. In order to do more research, I will need some more specific information from you such as your name, address, phone number, the VIN for the vehicle, current mileage, and the name of the dealership that you are working with. If you have further questions, please feel free to contact me either on the thread or via private message. Thank you.

Tricia, GM Customer Service.
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