GM Truck Club Forum banner

1 - 20 of 25 Posts

·
Registered
Joined
·
324 Posts
Discussion Starter #1
ok here it is. both of my cv axle's are bad. i got 1 which is all they had in stock and after installing it i found its bad to. the old axle fell apart into pieces once removed so it can longer be used. the autozone at 1813 1ST CAPITAL
ST CHARLES , MO 63301
(636) 723-8804 manager Cory
tells me to just take the cv axle back out and drive up there (with no cv axle installed) and he would give me a new cv axle. i told him it doesnt work that way. you need to have the cv shaft installed in the hub before driving it. he replies with his friend did it without a problem. i replied with im not your friend and i have no intention of buying a new hub from you to. so no, its not going to happen. he became confused and after a few ahh huh ahh's i got i dont understand why you think it needs something there. at this point his stupidity had done insulted me enough i just hung up.
 

·
Registered
Joined
·
5,514 Posts
sorry to hear this.. Have you spoken to a District Mang?
 

·
Registered
Joined
·
7,291 Posts
I got mine from NAPA for about $100.00 exchange each side and the saleman had a brain.LOL.
 

·
Registered
Joined
·
183 Posts
Don't waste your time with Autozone for CV axles. O'reilly auto parts has better CV axles. Especially if they are going on a lifted truck. I replaced my buddy's CV's and they were both bad so we took them back and went to O'reilly and got two good ones. just my two cents
 

·
Registered
Joined
·
806 Posts
I second using O'Reilly's. The closest one to me is 26 miles, and the closest auto parts store is a Napa just 5 miles. I gladly drive to O'Reilly's because of the knowledgeable staff that actually HELPS!
 

·
Registered
Joined
·
45 Posts
Thats one of the problems with getting auto parts. The Napa near me has much more experienced people than the local autozone or any other place. They are a family owned place and have been in business for 30 plus years. I think that the quality of parts are pretty much the same and the we can get bad parts from any place but what we really need to look for is employees that know what they are talking about and are willing to truly help you. I am sure that you had a bad experience but I would suggest looking for a place that has experienced employees willing to go the extra mile rather than saying that any one brand is no good.
 

·
Registered
Joined
·
183 Posts
From my experience, I get my suspension/mechanical stuff from O'reilly and my brakes from Advanced. Other than that I usually don't buy too much from the other places. O'reilly's in my area tends to be about $10 cheaper than the rest and I have had no problems with their stuff.
 

·
Registered
Joined
·
7,979 Posts
I get 99% of my parts from Advance. And the CV axles i have gotten in the past have held up and i paid $96 after tax with a lifetime warranty.
 

·
Registered
Joined
·
7,291 Posts
I think it all comes down to finding a person in any auto parts store that knows there stuff. I go to the NAPA store because the salesman I use has been there forever.
 

·
Registered
Joined
·
137 Posts
I usually get everything from auto zone because of there warranty policies. I have put in many half shafts from A Z and never had a problem with one. I have bought one pair of pads after replacing them three times now. Only problem i have ever had was with a alternator that tested good on their machine but didn't work in the car. really you can drive your 4 wheel drive vehicle without a half shaft in the front. I have done it in an old chevy work truck from kentucky to ohio. blew the shaft near the tire so cut the boot near the axle pulled out the middle of the shaft and continued on. it was 2am on the way home from being gone for two weeks. but i understand your frustration totally!
 

·
Registered
Joined
·
8,623 Posts
There's always going to be 1 or 2 dullards no matter where you shop for your parts, & occasionally a bad part too. I wouldn't hold it against all Autozones, just because this one employee was slappin hamburgers at McDonalds last week & doesn't understand auto mechanics.
 

·
Registered
Joined
·
324 Posts
Discussion Starter #12
ok it got better yet. i went up there to inspect the new cv axle that they just got in. he wouldnt let me see it until he looked at mine. i showed him how the top joint had alot of play(im talking like 80k miles type of play) he responded with (its supposed to be like that) needless to say with my found complications restraining my aggression i froze in a state of discontent. i in a firm tone with thought of several harmful acts racing in my mind said let me see the new axle. he responded with( no need, this 1 is fine). i paused for a moment, then responded with( i spent over 30k at your f__cking store just last year. how do you think corporate would feel if i told them to get bent because of your arrogance toward accepting sound knowledge toward mechanics of which you obviously have no idea about and shouldnt be in a management position) you could tell by his face that he knew i was about to drop down on him like a 5kiloton nuke, so without comment he walked back and got the new axle. i opened it and held the center shaft and instructed him to wiggle the inner hub section. he grabbed hold and attempted to wiggle it. it was solid as could be. i then said how much are you willing to bet the atleast 90% of every axle you can even get in will be solid like this 1 unlike the axle on my truck atm. well i found out you can teach a rock. he understood finally what i was attempting to tell him. thank god almighty he did, i was already thinking of whom i could call for bail money.
 

·
Registered
Joined
·
7,291 Posts
I understand your frustration, I think most of us have been there also with parts stores. Hang in there! Your trucks looking good.
 

·
Registered
Joined
·
7,979 Posts
At least you finally got thru to them... Gotta love it when one moron screws it up. Ive been to my local advance store where i get my parts (we dont have an autozone in duluth yet and they hadnt opened the one in Cloquet yet either) anyhow i was trying to order a new Exhaust manifold, and the guy i was talking to told me i didnt need new studs for the head since they came with the part. I said NO i need new ones since the new manifold says "does not include studs" after a few rounds of him saying i dont need them the guy that i usually deal with and sadly knows me by name walks from the back tells the other guy to go to the back and stock parts, and magic in 5 min i have my new studs.. You cant fix stupid and there always has to be one!
 

·
Registered
Joined
·
8,623 Posts
Glad you got it sorted out Pup. From here on out he's probably going to be more open minded towards mechs who know something & he might be one of the faster learning rocks at that store. :great:
 

·
Registered
Joined
·
5,514 Posts
Give me a nice Mom and Pops store anytime....
 

·
Registered
Joined
·
324 Posts
Discussion Starter #17
Give me a nice Mom and Pops store anytime....
ill 2nd, 3rd, and 4th that. my home town of 1100people has a small do everything parts store. those guys have tough me a thing or 2. only place i have ever seen that has 18 grade bolts. they are for tractors but the threads are the same so they are also for the mudpuppy. :)
 

·
Registered
Joined
·
24 Posts
i went to get a new starter from auto zone. said they had to put on tester. it spun over. said i didnt need a new one. i told the guy if he wants to put the old one back on and pull it off when it doesnt work ill keep the old one. guess which one i walked out with
 

·
Registered
Joined
·
8,623 Posts
That's a good example of why bench testing doesn't always work on marginal electrical parts JT & sometimes you have to overide the test results. The Autozone guy was trying to save you some money cuz your starter tested good, but you lived with the starter in real world conditions where heat is a factor & that's one thing bench testing can't replicate. If Autozone had an oven where they could preheat all electrical parts to 250-300 degrees before they tested them, there would be a lot more alternator & starter failures on their test bench because heat causes more electrical resistance.
 

·
Registered
Joined
·
358 Posts
If I ever go into an AutoZone, it is for fluids and the occasional bulb. And I already know what part number I need for the bulb before I set foot in there. The only thing they need to do is ring me up.
 
1 - 20 of 25 Posts
Top