Hey all. A bit of an odd post...
I purchased the series 63 K&N CAI system for my truck and to make a long story short, went through some troubleshooting after installation to figure out why my engine was popping codes for running lean.
Bottom line, I've gotten to the point where K&N has stated that it's rare, but what has happened is that my ECU will not accept the system since the airflow is too far outside the range of where the factory set the OEM system to run.
They're offering a full refund for the product at this point since there is nothing more that can be done.
Sounds great, right? I agree... but what's odd is that after sending proof of purchase and a picture of the system to Troy at K&N this was his response...
Thank you Matt,
What I need you to do now may seem a little strange but let me reassure you that this speeds up the refund process. At this time Please Destroy your intake Tube and filter (Other parts do not matter) and send in the pictures to me and I can then submit a check request for you in the amount of $275.33 As soon as I submit the check request it takes about 1 week for the business office to get the check printed and delivered to my desk. I will then E-mail you to let you know that the check has been sent off. When destroying the intake tube and filter please use caution and use the proper safety equipment when doing so. I suggest a hammer, it makes short work of the filter and tube, If you have any questions please let me know.
Best Regards,
Troy Green
K & N Engineering
Warranty Department
800-858-3333 X-4161
Fax: 951-826-4003
[email protected]
Odd, right?
Has anyone returned a K&N product before?
I purchased the series 63 K&N CAI system for my truck and to make a long story short, went through some troubleshooting after installation to figure out why my engine was popping codes for running lean.
Bottom line, I've gotten to the point where K&N has stated that it's rare, but what has happened is that my ECU will not accept the system since the airflow is too far outside the range of where the factory set the OEM system to run.
They're offering a full refund for the product at this point since there is nothing more that can be done.
Sounds great, right? I agree... but what's odd is that after sending proof of purchase and a picture of the system to Troy at K&N this was his response...
Thank you Matt,
What I need you to do now may seem a little strange but let me reassure you that this speeds up the refund process. At this time Please Destroy your intake Tube and filter (Other parts do not matter) and send in the pictures to me and I can then submit a check request for you in the amount of $275.33 As soon as I submit the check request it takes about 1 week for the business office to get the check printed and delivered to my desk. I will then E-mail you to let you know that the check has been sent off. When destroying the intake tube and filter please use caution and use the proper safety equipment when doing so. I suggest a hammer, it makes short work of the filter and tube, If you have any questions please let me know.
Best Regards,
Troy Green
K & N Engineering
Warranty Department
800-858-3333 X-4161
Fax: 951-826-4003
[email protected]
Odd, right?
Has anyone returned a K&N product before?